i2030 taking over an hour to boot

[lschafroth]

I tried to apply a tune and the device never got past the i2 logo. I plugged it into my computer and came back an hour later and it was working. I installed the latest updates and it restarted. It's been about 40 minutes and its still on the logo.

I tried to login to the site to get support and my login would not work. Did a password reset and it never worked. I ended up registering using the same email again and it created an account like I had never used it before. I assume since it lost my login it also no longer has my device registered.
I did submit a support request and I am waiting on a response.

I couldnt fill out the S/N or version info since it has not booted yet. I purchased it in May 2017.

Any thoughts on why its taking so long to boot?

Lannie

[lschafroth]

I noticed when you first plug it in the screen flashes white for a second than to the i2 logo. I dont recall seeing it flash white like that before.

Lannie

[lschafroth]

Well color me purple. Now it boots in 30 seconds. I just did it 4 times in a row. Was it doing some kind of update maybe? I know I did a update after the first really long boot and that could cause a long delay.

Now I'm nervous to try and tune the truck with it. If it dies in the middle of a tune will it leave the vehicle unusable?
All I was going to do was add the new tire size.

Lannie

[lschafroth]

So I tried it again after letting it set for a long time. Back to stuck on the logo. Support has replied since then so once it finally boots I will send them the xml file.

Lannie

[mikel]

thats odd, not sure what might be happening here, but we'll take care of it one way or the other.


Thanks