I3 has no Tunes and says Unsupported File for Calibration

[In5ane]

I have updated my I3 multiple times, and it still has none of the canned tunes. Additionally, Ignition Updater says "Unsupported File for Calibration, Contact Technical Support." I have attached Truck is a 2017 Ram, and I have attached the info.xml file...

[lkoroush]

I have updated my I3 multiple times, and it still has none of the canned tunes. Additionally, Ignition Updater says "Unsupported File for Calibration, Contact Technical Support." I have attached Truck is a 2017 Ram, and I have attached the info.xml file...

I got the same problem after an update last tuesday and I have a 2017 as well, when I called they said they cant do anything untill friday cause during the weekend a strom knocked out their servers

[In5ane]

Gotcha...thx for the info! I started having all the issues after the dealership did two software recalls/updates during an oil change. I had removed the custom tube and reloaded stock before I took it in. Maybe it was the dealership sw update?!

[lkoroush]

[quote="In5ane"]Gotcha...thx for the info! I started having all the issues after the dealership did two software recalls/updates during an oil change. I had removed the custom tube and reloaded stock before I took it in. Maybe it was the dealership sw update?![/quote

My update was for the i3 tuner not atbthe dealership but as long as you go.back to stock should be fine

[In5ane]

Yes my i3 was updated and had this issue. Was just saying that after setting truck to stock, getting it back from dealer, and updating tuner...these are the problems I have now. I think somehow all the stuff on my i3 was removed. It has no tunes and won’t connect to truck.

[lkoroush]

Yes my i3 was updated and had this issue. Was just saying that after setting truck to stock, getting it back from dealer, and updating tuner...these are the problems I have now. I think somehow all the stuff on my i3 was removed. It has no tunes and won’t connect to truck.

I got my a new calibration update but now my truck throws P0601 code even when restored back to stock

[In5ane]

Tuner still says some ECUs are unsupported on this vehicle, and it does not have any of the canned diablo tunes. Have tried to update device, and it says Unsupported File and contact technical support. The transmission canned tunes will load, but the tunes are not there...

[mikel]

do you have a custom pcm tune loaded to the device?
f so, please delete it then try again.

[In5ane]

Removed the custom Tune from device and tried to update again. Same Result. The I3 won’t fully update and says unsupported files. Tried to hook it back up to truck and device says some ECUs on vehicle are unsupported. Also the canned tunes are not on device....

[mikel]

please post the current info.xml file from the device.

[In5ane]

Hey Mike, here is the latest info.xml file!

[mikel]

copy this to the root of the i3 drive and let the device import it then load the update to the pcm then you can install the pcm tune.