Update Agent error

Post any issues or questions regarding the inTune auto updater application, or any PC related issues here.
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White ShadoW
Posts: 15
Joined: Wed Jan 21, 2015 11:12 am

Update Agent error

Post by White ShadoW »

Hi there!

Reinstalled OS on my laptop and got a problem with updater. Updater dowloaded from diablosport website.
Please see attached screenshot:
update error.jpg
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mikel
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Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Update Agent error

Post by mikel »

were you able to resolve this?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
White ShadoW
Posts: 15
Joined: Wed Jan 21, 2015 11:12 am

Re: Update Agent error

Post by White ShadoW »

no. tried to reinstall updater agent from intune memory - still no luck (

maybe there's a problem with some OS components missing?
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Update Agent error

Post by mikel »

what version of windows are you running?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
White ShadoW
Posts: 15
Joined: Wed Jan 21, 2015 11:12 am

Re: Update Agent error

Post by White ShadoW »

the same when all was working - win 7 pro 64 bit. even didn't changed OS - just used old acronis image.

maybe I should add some OS component to get it work?
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mikel
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Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Update Agent error

Post by mikel »

I dont follow the acronis image?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
White ShadoW
Posts: 15
Joined: Wed Jan 21, 2015 11:12 am

Re: Update Agent error

Post by White ShadoW »

acronis image was with clean OS. so I installed all needed again.
maybe something is missing now....
what would you recommend?

first I installed on new clean OS update agent from diablosport website.
doesn't work
then uninstalled it and tried update agent from tuner memory.
doesn't work also.

maybe I should use new account after installing update agent? I'm using old one that was working fine before reinstalling OS.

PS: the same situation on my work PC. Also used new clean OS and updater doesn't work. Also win 7 (ultimate).
White ShadoW
Posts: 15
Joined: Wed Jan 21, 2015 11:12 am

Re: Update Agent error

Post by White ShadoW »

Update agent still not working. Got new error:
Attachments
UA error.jpg
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: Update Agent error

Post by mikel »

OK, I've never seen these errors before, and we have users installing this software every day, all over the world, so I am not sure what could be causing this.

I'll run this error past our software team and see if they can provide some input.


Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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