i3 Platinum Paypal/credit card problem in update agent

[puschel_1]

Hello together,

I am really frustrated... I bought an i3 Platinum from a garage liquidation (300€...). Supposedly it hasn't been used yet, but it turns out it's already paired.
Now I had problems to get the software update agent to run, but it works now and it suggests me to buy another license.
Since I'm from Bavaria (Germany), I guess the purchase via credit card doesn't work, here comes an error "declined by fraud service".
If I want to make the purchase via Paypal, script errors come in the software (3x after entering the mail address, 3x after entering the password) and then the screen freezes.


I have now bought a paired tuner for way too much money and I can't even buy another license....
I tried this on both my laptop (Windows 7) and desktop (Windows 10).

Can you help me here please?

Thank you and greetings from Bavaria!
Florian

[puschel_1]

In addition to the above problem, would be interesting to know if my 2014 RAM with 8 speed transmission is good to tune at all. Have read a lot of problems with the 2014 with 8-speed and found on YouTube...
Is the VIN needed for this?

[mikel]

I'll ask our team to look into the paypal issue, that is new. If needed, you can call in and have the license applied over the phone for $149 at 561-908-0040

Thanks

[puschel_1]

Hi Mike,

thanks for your reply!
Really bad, have a paired tuner and don't know which car they tubes in 2019.
Would also be great to get the tuner reset and get the Ford license also working (even if I have a RAM). Sent this also by mail to tech support.

But what do you need to check the question from my second post?
Is my 2014 RAM 1500 5.7 with 8 speed transmission tunable?

Thanks in advance
Florian

[puschel_1]

I'll ask our team to look into the paypal issue, that is new. If needed, you can call in and have the license applied over the phone for $149 at 561-908-0040

Thanks

So, today I unfortunately had no luck, I did not get through the queue.... Is it possible to get a call back or order by mail/PN here?
The "Update Agent" does not work on my computer at work either, same problem as in the first post...

[mikel]

for the 14 ram, I need to see the info.xml file from the i3 drive after it has been connected to the ram.

Giving us a call would be best for the payment issue as I dont have an ETA for when it will be fixed just yet.

[puschel_1]

Bought an additional license by phone - thanks!
So is the error with Paypal payment fixed? Good to know if further licenses are needed.
Thanks!

[mikel]

I am not sure, will follow up on that.