Been having problems since day one with the tuner and am looking for some help. Gonna have to give the long version of the story so here it goes:
Initially when I received the tuner and my ECM back (1-week ago), when plugging in the tuner and clicking on the Tune screen, I would get an error "Tuner Error! Please Call Customer Service". Which I did and after a phone call or two and a couple of emails, I was told to plug the tuner into the updater as they determined that it was missing 1 - 2 files. That this should fix and if there were any other issues to call them back. I ran the update on it and after downloading and installing 530 files
, I tried running the tuner again. Finally I was able to access the "Install Tune" screen. I made a few changes that I wanted (turn off DFM, adjust Throttle Response, turn off Auto Engine Shut-off), I then clicked Install. During the installation I received the screen "ATTENTION Module rejected date for file 5 of 6. Press OK to Continue". I pressed ok, received screen "Open, close, and lock the driver side door. Waiting for ECM to fully shut down....". I did as it requested and received the "Waiting for modules to fully shut down. May take 1 minute......". I sat in my truck for approx 1-hour with no change to the tuner. It's 90 degrees here and I had to get out of the truck. Opened the door and received the "Communications Error!" screen. After cooling off, I started the process over (with the window down this time, lol) and the first screen that came up was "Resetting Tuner". I'm aware that it's trying to reinstall the stock tune now because it sees a fault in the custom one. But now it continually hangs on the "Waiting for modules to fully shut down..." screen. I have removed the negative cable from the battery for over 24-hours (had to work), reattached and still get the same results, hanging on the same screen. The truck will not start now (probably bricked), have tried calling tech support (of course they're closed for the long weekend), sent tech support an email (like I said they're closed) and am running out of patience. Not sure what else to do or try, so that brings me here looking for help. This truck is my daily driver and this is very frustrating. Thanks for sticking with me on the long story if you made it this far, lol. So yeah, HELP!!!