New License for i2

[holschuh11]

I’ve had my i2 for a while and recently got a 99 mustang GT so decided I’d get the i2 out and throw a tune on it. I updated the i2 from the laptop and purchased another license for it(didn’t see a brand specific license) I’ve gotten the license added but on the “more” section of the Updater it doesn’t show Ford tunes. When I try to tune the mustang it says “unable to determine VIN for this vehicle” Is the issue that the i2 is not showing ford tunes or is it a problem with the car itself? Thanks in advance!

[mikel]

you had a dodge i2, and bought a GM license
Thats why its not working on a ford.

Update it 2x in a row and it should be good to go from there.

[holschuh11]

I updated it twice and it is still not showing ford tune on the updater.

[mikel]

hmm, not sure what happened there, please try again.

[holschuh11]

L

IMG_8413.jpeg

Attached is pic of the error code I’m currently getting.

[holschuh11]

I was able to get it to update twice in a row but am still getting the “unable to determine the VIN for this vehicle” error message. Then offers to enter manually but stays on loading screen indefinitely.

[holschuh11]

hmm, not sure what happened there, please try again.

I was able to get it to update twice in a row but am still getting the “unable to determine the VIN for this vehicle” error message. Then offers to enter manually but stays on loading screen indefinitely.

[mikel]

we should be able to write the VIN manually. If its locking up there, please give us a call so we can get it fixed, 561-908-0040

[holschuh11]

we should be able to write the VIN manually. If its locking up there, please give us a call so we can get it fixed, <a href="tel:561-908-0040">561-908-0040</a>

I called and he sent a force update to my i2 and said that if it went through without crashing the device that it would work. It took till after 5 to update so we got off the phone. It finished updating and is still doing the same thing. If there is anything else I can do please let me know. Thanks

[mikel]

I'll inform the team that it didn't work and ask them to reach out.

[holschuh11]

I'll inform the team that it didn't work and ask them to reach out.

I appreciate it. Thanks

[holschuh11]

I'll inform the team that it didn't work and ask them to reach out.

I have read previous posts about 99-04 fords having an issue with no VIN in the pcm and customers sending theirs in to you guys to have the VIN added. Is this still a thing? I haven’t heard back from the team yet. I was told on the phone the other day that my i2 is outdated and that would make sense to me if I was putting it on a 2023 Mustang, but I am trying to put it on a 1999.

[mikel]

thats an option but it should be doable in your driveway with the i2.

[holschuh11]

thats an option but it should be doable in your driveway with the i2.

Can you give me the info on who to call or get ahold of? I’d really like to get this fixed so I didn’t just waste the $150 on a new license. Thanks

[holschuh11]

thats an option but it should be doable in your driveway with the i2.

I have sent 5 different emails to the tech email and haven’t received any response.