SOLVED—->Error: “WRONG SKU FOR THIS VEHICLE. CONTACT TECHNICAL SUPPORT FOR MOR INFORMATION”

[JEBusch]

2014 Ram 1500, Hemi V8 Tradesman
DIABLOSPORT TRINITY 2 EX, Part # FR9900

I originally bought a i3 and was unable to install a tune on my un-altered RAM so I returned it and bought the Trinity 2 EX.
I have installed all the updates to the Unit and when I plug it into my OBD port and tap on Tune it goes to back up my OEM tune and get this this error.

“WRONG SKU FOR THIS VEHICLE. CONTACT TECHNICAL SUPPORT FOR MOR INFORMATION”

Please advise…

Thanks,

[mikel]

question, what happened with the i3?
has this truck possibly been tuned with something else in the past?

Please post the info.xml file from the T2 drive so we can check it out, or provide the 9 digit serial (202XXXXXX)

Thanks

[JEBusch]

I bought this 2014 Ram brand new in 2014. I am the original owner and have never messed with the Stock Tune till I bought a Diablo i3 and now the Trinity 2 EX. Below is the file you requested.

<tool_info platform="CERBERUS" sku="9900-R">
<registration sn="202131553" status="0" tool_oem="DIABLO" updates="0"/>
<applications count="5">
<application name="vehicle" rev="3r04f"/>
<application name="updater" rev="2r01w"/>
<application name="gui" rev="3r06r"/>
<application name="installer" rev="2r02h"/>
<application name="logger" rev="2r01p"/>
</applications>
<databases dbnames="2r01f" dtc="2r01a" vin="2r01r" SAE="3r01t" GaugeLayouts="3r00d" GaugeScreens="3r00e" Graphics="3t00vg">
<database mfr="DCX" pid="2t01ra"/>
<database mfr="FORD" pid="2t01pa"/>
<database mfr="GM" tune="2t04ac" pid="2r01n"/>
</databases>
<system rev="2r01b" config="3r01p">
<kernel release="4.11.12-rt16-diablo20" version="#4 PREEMPT RT Fri Feb 24 13:31:21 EST 2023"/>
<option name="Wifi" enabled="false"/>
</system>
<last-connected vin="3C6JR6AT5EG240306" mfr="DCX" ecus="1">
<ecu calid="68153772AE"/>
</last-connected>
<licenses available="1" tuned="0">
<option mfr="GM"/>
<option config="CustomTuning"/>
<option config="FuelGas"/>
</licenses>
<GMUnlockLicenses available="0" used="0"/>
<reg reg="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"/>
</tool_info>

[mikel]

OK, I see what's up, please update the device once then it will work properly on your Ram.


Thanks!

[JEBusch]

Thanks MikeL, I will do this when I get home tonight and report back...

[JEBusch]

Thank you mikel. The download fixed the problem and I was able to apply the 87 Octane Tune and also modify some parameters after the tune. Again thank you!