i3 wont read ecu after update via wifi

[Ddelp325]

Hello, i purchased my i3 back in dec of 2020. recently i attempted to update the tool via wifi now the tool wont read pcm connects to computer and is up to date.

[mikel]

will it update with the update agent software on a pc?

[Ddelp325]

Yes it will connect to the update software on computer. After some email trouble shooting with a Christian at tech support they sent me a revised update for the controller. Updated the controller with that, and no luck still same message pops up when attempting to tune “attempting to write failure log” I select continue, the devise freezes for a second and stays on that screen. Continue needs to be tapped 3 times before a no ecu read message pops up. I just got off the phone with a Cynthia at the tech support center and attempted to do and update via software on computer the update was taking to long so was directed to close update software on computer and unplug controller. Plugged controller back in and wrote new key for controller. Attempted to re connect to truck and still same message pops up. Tech support states faulty controller and will need to be sent in for repairs due to all options exhausted.

[mikel]

any chance you have a different vehicle you can try it in to verify if it can communicate there?

[Ddelp325]

I have either a 17 ford Taurus or a 16 Malibu. I’m not sure if either will work with the I3

[mikel]

either should show live data, or query for VIN/calid in the ?/vehicle info menu.

[Ddelp325]

Was sent a new update the tool now communicates with the truck however when I was on the phone with tech support they had me reset the tool so I believe my factory tune is missing. Am I able to go through and program the truck like normal?

[mikel]

if its not stock currently, it will complain and ask you to contact us after reading the file out of the pcm/tcm.
Go ahead.

[Ddelp325]

Correct I attempted to tune. The controller read that ECU was already written by Diablo product. Was requested to revert to stock and then attempt to tune.

[mikel]

at this point you want to contact our support team and he them get these files converted to get you back to stock.
561-908-0040 or [email protected]


Thanks