Ignition Updater not connecting to Diablo server

[drksd4848]

Hello all,

I went to update my T2 before another attempt to swap my PCM and finally tune my vehicle.

When I connected my T2 to the Windows PC to update I got a prompt that it failed to connect to the server. I tried it the Wifi way and I got a prompt: DOWNLOAD OF UPDATE FAILED. AN ERROR OCCURRED WHILE CHECKING FOR UPDATES.

Are the servers down?

[mikel]

this was resolved on Monday, sorry about that.

[drksd4848]

It was Mike. Everything updated perfectly. Sorry, forgot to follow up on the post.

BTW, was going to call to ask customer support but I’ll just ask you here. I did the core swap exchange program, but I’m approaching the 14 day limit, because I haven’t had a lot of time to finish swapping out the PCM. (Or I should say, I’ve tried a couple of times but had to abandon ship for various reasons) if I let you guys know about this, would I be able to get an extension on the course swap time period? Or even if I’m charged and I get the core back to you later than 14 days would you guys knock off the charge?

[mikel]

you can contact the team for an extension. You'll get a polite call and email before anyone charges you.
And yes, if you get charged, its credited back once we get the core back.