The car does not see the update

Post any issues or questions regarding the inTune auto updater application, or any PC related issues here.
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Alex999mu
Posts: 3
Joined: Wed Oct 02, 2024 10:45 am

The car does not see the update

Post by Alex999mu »

Hello, I'm asking for help. I connect the device to the car and get this message, I click the checkbox and receive the following message. I go and connect the device to the PC, it says that it is updated. I go to the car and the same thing happens, what should I do? I am attaching the info.xml file.
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info.xml
(2.42 KiB) Downloaded 57 times
3.jpg
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2.jpg
2.jpg (419.16 KiB) Viewed 4655 times
1.jpg
1.jpg (378.82 KiB) Viewed 4655 times
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mikel
Posts: 58674
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Location: DiabloSport World Headquarters
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Re: The car does not see the update

Post by mikel »

this is a pretty old device, post the info.xml file from the intune drive and we'll take a look.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
Alex999mu
Posts: 3
Joined: Wed Oct 02, 2024 10:45 am

Re: The car does not see the update

Post by Alex999mu »

Thanks for your answer, I have attached the file.
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info.xml
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Alex999mu
Posts: 3
Joined: Wed Oct 02, 2024 10:45 am

Re: The car does not see the update

Post by Alex999mu »

Did you manage to watch it?
palich85
Posts: 5
Joined: Tue Jun 10, 2025 11:22 am

Re: The car does not see the update

Post by palich85 »

I've the same problem. Can you help me? My info file
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mikel
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Re: The car does not see the update

Post by mikel »

palich85 wrote: Wed Jun 11, 2025 4:43 am I've the same problem. Can you help me? My info file
this device is not asking for an update?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
palich85
Posts: 5
Joined: Tue Jun 10, 2025 11:22 am

Re: The car does not see the update

Post by palich85 »

Just these messages.
I downloaded the latest updates 04i and 01u from the forum, but they don't help. Is there a solution?
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mikel
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Re: The car does not see the update

Post by mikel »

the infof ile you posted is not asking for an update, which i would expect based on the images provided. Post a new copy of the info file please.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
palich85
Posts: 5
Joined: Tue Jun 10, 2025 11:22 am

Re: The car does not see the update

Post by palich85 »

This is the last one.
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info (1).xml
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mikel
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Re: The car does not see the update

Post by mikel »

its asking for it now. Update with the update agent software and it should download the file.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
palich85
Posts: 5
Joined: Tue Jun 10, 2025 11:22 am

Re: The car does not see the update

Post by palich85 »

Hi!
The update agent that is located on the dcx memory card is not working. Writes that there is no connection to the server. You can send the update files to [email protected] ? I will manually update the device myself.
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mikel
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Re: The car does not see the update

Post by mikel »

you need to use the update agent software from our website and install it on your PC.
The old intune updater that lives on the device is no longer supported.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
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