DS CAT6 Ram HO Update Issues

[scotheocelot]

Posting for a buddy who doesn’t do online stuff. I helped him install the Cat6 on his HO I6 Hurricane. He reported no issues. Yesterday I helped him update his DS Cat6 to the latest version that now has gauges. We go thru every step, shows completed, go back the Home Screen. Turn off, close the app let the truck sit for a few minutes. Start the truck, open the app and all appears well. Go to the gauge screen and whomp whomp, only RPMs and Boost display. All other gauges show ZERO. Strange. I had to leave but he drove around to see if data would finally display. According to him nothing worked. He said he went home, called it a night. Next morning he goes for coffee, starts the truck and opens the app. The app displayed the same “please update to latest version” message. Cycled power, reopened the app and the message went away. He is at a loss. I told him if DS doesn’t get on top of this to remove immediately and sell to someone who wants the headache.
All that to say, if anyone else has experienced this issue and found resolution, please respond. If it were me I wouldn’t accept a glitchy box and app on a $80K truck but he really wants it to work. Thanks!

[mikel]

Posting for a buddy who doesn’t do online stuff. I helped him install the Cat6 on his HO I6 Hurricane. He reported no issues. Yesterday I helped him update his DS Cat6 to the latest version that now has gauges. We go thru every step, shows completed, go back the Home Screen. Turn off, close the app let the truck sit for a few minutes. Start the truck, open the app and all appears well. Go to the gauge screen and whomp whomp, only RPMs and Boost display. All other gauges show ZERO. Strange. I had to leave but he drove around to see if data would finally display. According to him nothing worked. He said he went home, called it a night. Next morning he goes for coffee, starts the truck and opens the app. The app displayed the same “please update to latest version” message. Cycled power, reopened the app and the message went away. He is at a loss. I told him if DS doesn’t get on top of this to remove immediately and sell to someone who wants the headache.
All that to say, if anyone else has experienced this issue and found resolution, please respond. If it were me I wouldn’t accept a glitchy box and app on a $80K truck but he really wants it to work. Thanks!

Tough to say whats happening here, any chance he can give us a call at 561-908-0040 so we can work with him to get this resolved?
Its likely something specific to the phone he is using, as we haven't had any reports of problems with the update in general.

Thanks

[mikel]

doub;e check that the OBDII connector is plugged in as we have seen that lead to 0's for data when unplugged.

[scotheocelot]

Thank you Mike! I called him and said to double check the OBD. It wasn’t fully seated. Gauges now show data. Sometimes the simplest things are overlooked.

[mikel]

awesome, enjoy it!

[scotheocelot]

Hey Mike. I got to drive my buddies RHO this week. The power is quite noticeable! One thing I noted while driving was his Start Button light was flashing any time the truck was not in Park. When I got back into mine, the Start Button light is steady the entire time. Checking with other owners on forums, those with a Cat 6 noted the same blinking. Are you aware of this?

[mikel]

Hey Mike. I got to drive my buddies RHO this week. The power is quite noticeable! One thing I noted while driving was his Start Button light was flashing any time the truck was not in Park. When I got back into mine, the Start Button light is steady the entire time. Checking with other owners on forums, those with a Cat 6 noted the same blinking. Are you aware of this?

Yes, we have a fix, please have him contact us and we will target his device.
The fix will be live soon, but for now he can call or email with his serial number and we'll get his setup.