Vehicle Not Supported after Purchasing Add License

[STtxgirl]

Hello,
I purchased another license and updated the device from Ignition/Update agent. Before purchasing the license, it said I needed to purchase one. Now it says vehicle not supported when I plug it into the car. I've tried uninstalling. Reinstalling ect. I have a hard time calling because I work 8am-5pm CST.

What do I need to do for the tuner to recognize my vehicle? Its a 2020 Ford Explorer St. Was originally used on a F150 2.7 Ecoboost.
Thanks

[mikel]

can you post the info.xnl file from the i3 drive here so we can check it out?

[STtxgirl]

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<tool_info platform="CHIMERA">
<registration sn="202018967" status="0" tool_oem="DIABLO" updates="0"/>
<applications count="5">
<application name="vehicle" rev="3r06c"/>
<application name="updater" rev="2r02b"/>
<application name="gui" rev="2r02q"/>
<application name="installer" rev="2r02m"/>
<application name="logger" rev="2r01u"/>
</applications>
<databases dbnames="2r01f" dtc="2r01a" vin="2r01r" SAE="3t01xe" gui="2r00n">
<database mfr="DCX" tune="2t03fs" pid="2t01vg"/>
<database mfr="FORD" tune="2t03gr" pid="2t01tc"/>
<database mfr="GM" tune="2t04gv" pid="2r01t"/>
</databases>
<system rev="1r01c" config="3r01d">
<kernel release="4.11.12-rt16-chimera8" version="#3 PREEMPT RT Wed Apr 12 15:42:11 EDT 2023"/>
<option name="Wifi" enabled="false"/>
</system>
<last-connected vin="1FM5K8GC1LGA07450" mfr="FORD" ecus="1">
<ecu calid="SRBJ1D3" spn="LB5A-14C204-ATJ"/>
</last-connected>
<licenses available="2" tuned="1">
<option mfr="DCX"/>
<option mfr="FORD"/>
<option mfr="GM"/>
<option config="CustomTuning"/>
<option config="FuelDiesel"/>
<option config="FuelGas"/>
<license vin="1FTEW1CP8GKF81085" mfr="FORD" ecus="1">
<tuned_ecu type="PCM" Tune="93 Octane Tune" calid="BNPP1"/>
</license>
</licenses>
<reg reg="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"/>
</tool_info>

[mikel]

I passed this over to support, but it looks like an older cal that will need to be updated by the dealer.

[mikel]

Update the device and it will work on your ST

[STtxgirl]

I just bought another license to tune my Ford Flex 2016. It says the same thing about not being supported.

[mikel]

what year is the flex?
can you post the info.xml file from the i3 drive here?