i2 device saying vehicle not supported.

[dhenry94]

Recently, I was gifted a Diablosport i2 device. Since it was used on a different vehicle, I purchased an additional tuning license as informed by Diablosport sales rep. Once it was plugged into my PC all updates were downloaded, then a vehicle plug-in was attempted on my 2013 Ram 1500 Sport 5.7. Immediately got a “Vehicle not supported error”, and attempted another 4 cycles of updating and connecting. This yielded the same results. I emailed support on 09/18/26 and explained the issue, then got an initial response saying the engineers had to fix on their end as they saw it on the server but it’s being rejected (ticket #734416) and should be resolved in 24 to 48 hours from initial submission. As of today nothing has been done, nor has the plug-and-unplug, clear updates then update again worked. Feel like I wasted my money, and could’ve just bought an MPV4. Has anyone else had any luck getting this to work, or having their customer service respond in the timeframe they gave?

[mikel]

I think this was handled this morning, no?
It was a situation where the vehicle didn't have a stock file and needed some extra attention, but you should be good to go here.

FWIW, buying an MPVI4 would mean you still need to go pay someone for an actual tune.
You'd be in for way more than $179....cant even buy a tune for that these days