problems with installing tune--NOT ANYMORE

[tenuhsee1975]

Hi,
I was extremely happy to receive my predator today, however that would be short lived. I took the time to read the instructions, went out to the truck and proceeded to tune my truck. It was going through backing up data and BOOM!! ---- Script error no backup. I got the msg to restore....ok Yes I would like to since it won't program. Sorry no luck, there is no file to restore. Attempt to retune: no VIN found-- even bigger problem. I then get back to the main screen and unplug the predator. I attempted to start the truck, and got nothing. I was in a state of panic at that point since I was 60 miles from home and now my truck wouldn't start. I called and spoke to Gary (EXTREMELY NICE GUY) However he felt I was somewhat up the creek and would need to have my truck towed to the dealer to have my PCM reflashed. I listened to an old mechanic pretty familiar with these trucks and he said I should first try disconnecting the battery cable for a little while, then reconnect and see if my truck started. WHEW, what a relief that this worked!!!! I called Gary back and he said I should obviously wait til I am home to try to install a tune again and informed me that these are very sensitive to power current changes, etc. I was told to make sure ANY aftermarket power consuming items be unplugged, etc. He also mentioned that it wouldn't be a bad idea to hook up a battery charger to my truck for a while before I try and leave it on while making another attempt. I hooked up the charger when I got home, spent some time doing some stuff in the house, and went out to check the charger. It showed a full charge. I pulled the fuse from the radio, and all that jazz, even though I don't have OnStar just to be sure my factory CD changer wasn't the culprit. I attempted to install the tune again and got the same error. At least this time though my truck did start afterward. I shut off the switch, disconnected the predator and commenced to pull fuses for anything I could see that might be pulling current but wouldn't be needed for loading a tune. I continued trying to install after pulling various fuses to no avail. I just kept getting the same error. I am dumbfounded. Has ANYONE experienced anything like this before?? Please HELP!!!!?????

Thank you,
John

Truck:
2004 Silverado 4.8l V8
U7193 Predator

[mikel]

John, it sounds like there may be an issue with that particular tool.
Give us a call on Monday so we can look into it and decide what steps need to be taken to get you squared away.

Thanks

[tenuhsee1975]

OK, I spoke with Gary this morning and he told me to do an RMA request. I (thank goodness) didn't have time to do it before I went out of town today. I talked to a couple people about it and it was suggested that I remove the relays for the DRL's and the headlights. When I got home tonight, I tried it and BADA BING!!!! WE ARE IN BUSINESS!!!! Thank you Diablosport.

another happy customer,
John