Exposed wires?

paultippit · Post by **paultippit** » Mon Sep 15, 2008 5:03 pm

So, I finally got my Predator from Amazon.com and you can see the wires where the cable connects to the unit. I looked at the pictures online and it looks like there is a boot on the unit that covers this connection. Who do I need to talk to to get fixed cause I am pretty sure I should not be able to see the wires on on a brand new unit.

WhiteBuffalo · Post by **WhiteBuffalo** » Mon Sep 15, 2008 5:14 pm

Mike Litsch
Diablosport inc.
561-908-0040
mlitsch @ diablosport.com

Post by **mikel** » Mon Sep 15, 2008 5:29 pm

If they are exposed, feel free to fill out an rma request on this site and send it in for repairs.

Thanks

paultippit · Post by **paultippit** » Wed Sep 17, 2008 10:36 pm

Where do I go to fill out an RMA. Sorry for the delay but I live in houston and we had no power most of the week due to hurricane.

Post by **mikel** » Mon Sep 22, 2008 1:55 pm

Under support at the top of this page.

paultippit · Post by **paultippit** » Mon Sep 22, 2008 2:02 pm

Yeah, I managed to find it and put in an RMA request last Wednesday and have not heard anything. If I have not heard anything by this Wednesday I will call it in.

Thanks for the help,

Paul

paultippit · Post by **paultippit** » Fri Sep 26, 2008 1:46 pm

i ordered my predator on 09-03-08

i requested an RMA after I recieved it and saw the defect 9-17-08

I have never recieved any information regarding the RMA. When I call the number that is included in my RMA request confirmation all I get is a recorded message. I have tried replying to the mailbox [email protected] as the message indicated but I have recieved no response.

I have to say that I am very disappointed at this point. I did not expect my predator to be missing pieces nor did I expect it to take this long to get an RMA. At this rate I do not think that I will have tuner until next year.

Does anyone know anyone that can help?

paultippit · Post by **paultippit** » Sat Oct 18, 2008 1:43 pm

I did finally get my tuner back. Unfortunatly the tunes do not work (which is another story and another thread). Here is something I do not understand.

I bought this tuner brand new and it was defective. I try to return it to get it repaired. I have to pay shipping there and back. Then you charge me to ship it back to me (oh and you charged me 3 times what I paid to get it there.. go figure).

Where is the customer service? How about a 'We at Diablo sport are sorry we sent you a defective product and we will make it right' instead of reaching into my pockets every chance you get.

ltxi · Post by **ltxi** » Sat Oct 18, 2008 8:26 pm

welcome to the club

Post by **06MonteSS** » Sat Oct 18, 2008 9:14 pm

as we say in the IT business.... it's an ID-10-T error...

paultippit · Post by **paultippit** » Sat Oct 18, 2008 9:26 pm

06MonteSS,

How in any way was your comment supposed to be helpful?

Post by **06MonteSS** » Sat Oct 18, 2008 9:30 pm

not in any way whatsoever... just tryin' to lighten things up a bit....

Exposed wires?

Exposed wires?

RE: Exposed wires?

RE: Exposed wires?

Exposed wires?

RE: Exposed wires?

RMA

No reply, no recourse

I am getting the SHAFT!

RE: I am getting the SHAFT!

RE: I am getting the SHAFT!

not helping

RE: not helping