*** No TCM Support for your vehicle yet? JOIN THE CAMPAIGN!

[woodiec]

Tcm support is definetely needed. this is another issue with the 06' GTO.

[06MonteSS]

when the inTune is released, it will have tcm support...

[beefcake]

I have officailly given up and have switched to brand x!

i have a used u7194 for sale.

pm me if interested

good luck to the rest

[zoober1895]

If the predator is unable to support tcm, Do we have the option to trade them in for the intune. I purchased mine a few weeks ago thinking tcm would be out by now. Now I hear these guys talking about it not having enough memory.

[kulitxplod]

How much memory do the U8000 units have available after the current CROM being dropped on the device? Are they barely getting by after having the newest CROM installed? What is the expect CROM size for the TCM support? These are questions that CAN be answered now. You have at least one beta build, otherwise you all are in a lie about it being "almost done.".....with at least a beta build, you all CAN state the size and inform people on how larger it is with respect to the TCM addition. You all could also inform people as to what the available memory is before and after the new CROM with TCM that hasn't been released yet. The reasons I see for DS not informing people is that you all have figured out through the beta CROM size that it's not gonna fit, so what now????????

Guys (DS), maybe it's time to stop having your TS people explain the hold up and put a developer lead on the board to explain. I just don't get it. I know the TS are knowledgeable, but their information as to why the TCM isn't available still is rather lacking. We want real answers, not "well it's coming.....it'll be on the new device.....they are working hard....." None of that matters to people who have purchased..What is does to people like me is make me really look at other solutions, no matter how great some state the product is....Everyone has problems, how you explain them to your customers and patrons is the key to repeat customers.

Some others and myself here on this and other forums are IT people (some just in the tech support field, some just in programming, some just in sales, some who have a litany of experience in software and firmware) and respectfully request that you all give us some real technical information about the progress and status, not marketing "cool the customer off" BS.

I'll give DS another week to address the posts on this forum I've made, then I'll be on a mission to purchase another brand. I don't give recos now because I don't own a DS, but have owned other handhelds for other vehicles. I can say that given the current direction of DS, I'm not sure I can continue to add DS as a possible device for my customers and friends.

[zoober1895]

I hear crickets!

[zoober1895]

Bump

[chrismolla]

crickets is right!

yea good luck making a case, i suggested same thing for same reason, (see post labeled "i've been patient...u7194"

http://www.diablosport.com/index.php?na ... torder=asc

they dont care or wont upgrade for free. i think we all have to start complaining more here and at other places, maybe BBB will help u out?

https://odr.bbb.org/odrweb/public/getstarted.aspx

[kulitxplod]

I feel as though "we", those who feel as though TCM is an issue, those who have a Predator that won't take a new firmware version for whatever stated reason, those who purchased a product have valid concerns, have been approaching our situation the wrong way. The guys from DS who respond here are TECH GUYS!!!!! Not really decision makers.....Now I'm not defending anyone or offering excuses, if someone from DS replies here on these forums in a manner which isn't purely technical in response, they are unknowingly opening themselves up to the "attack" so to speak.

I feel we need to move beyond tech support and go to the next level....higher management, revenue department, maybe even their risk department. The fact that there has been no one person other that developer types, tech support types, respond to concerns is ludicrous. At best, it tells me that the "operators" of DS don't give a shit. Giving the people from DS that ARE on the forum the benefit of the doubt, assuming these people have informed the "higher ups" that there is unrest, I can only come to that conclusion and another thought.


DO the "higher ups" even know though? Is Tech Support "protecting" the development group from "pressure" because if the "higher ups" knew that bad publicity was coming because of a lack of software support or even hardware support? WE the customers will never really know I'm afraid. Nor will there be resolution for those who have purchased hardware that isn't able to run the "newer" software updates.

FYI DS, I hope your risk department has really looked into your naming policy of the "revisions" versus what a "version" or "update" is considered...........If we the customers must have one versus the other to maintain or correct functionality, there may be a slight issue with the wording of the downloads, license agreement, and end user agreement.........Not to mention the inability of devices being unable to run firmware "revisions", "versions", or "updates" or whatever you guys have decided to classify the respective modifications as in documentation.

Here is DS's contact information, I would suggest us contacting someone other than tech support about the specific issues we are having or concerns we need addressing....

"At DiabloSport, our people are the biggest asset!"

DiabloSport's people are completely focused and fully engaged in the continuing development of the tuning industry's "cutting edge" products.

We employ per capita more highly degreed individuals in various disciplines then all of our competitors combined.

DiabloSport's experienced system tuners and engineers are at the very forefront of breakthrough technologies for the 21st century.



Telephone
Department Phone Number Options/Ext Hours
Sales 877-396-6614 Option 1 M-Th 8:30-6:30 EST Friday 8:30-5:30 EST
Tech Support 800-531-5484 Option 1 M-Th 8:30-6:30 EST Friday 8:30-5:30 EST
CMR Dealer 800-531-5484 Option 2 M-Th 8:30-6:30 EST Friday 8:30-5:30 EST
Product RMA 877-396-6614 Option 3 M-F 8:30-5:30 EST
Accounting 877-396-6614 Option 2 M-F 8:30-5:30 EST
Marketing 877-396-6614 Option 5 M-F 8:30-5:30 EST

[Dirkdiggler90504]

No TCM yet huh?

i sold my Tahoe so i guess i will never get a chance to experience it when it does finally become available. i now have my u7194 and a tuned TCM out of my Tahoe that is for sale.

Email if you are interested [email protected]

[kulitxplod]

Silence.......I've been in these guys situation before in a previous engagement with one of my clients...Pretty tough DS, I understand......But here's a pennies worth of free advice, TS manager, Developer, Support Guys, Mods......just print this entire forum thread out....Bring to marketing boss, to accounting boss, and to big boss.....Each a copy, in one room, at one time, with all of you standing in solidarity......Then PM me for my contact information, I'll help you guys out...Seriously....

[prican_2000]

Subscribing for more info - if it ever happens

[Morgoth]

Hmmm maybe they don't want us to blow our trannies up!

[06MonteSS]

you have full tranny support for your 04 truck silly!!

[Morgoth]

Whaaaaat? Even w an allison? Sweeeet