UPDATES on the 5.7/6.1 Tuner

[mikel]

I honestly try to reply to every email I get, as well as make myself available on the forums.
Sorry if I missed one, and the PMs on Hemitruckclub are a bit different than everywhere else, and somehow I seem to miss quite a few.

Thanks

[hemiram2k5]

well, i send you a reply to the one i sent you on HTC. Thanks.

[hemiram2k5]

hey Mike, got your reply to my PM on HemiTruckClub, appreciate it.

[Hemisport78]

im glad i canseled my preorder, when i sent an email and a PM and i got no reply...make me a little weary of there customer service.

Who did you email, and who/where did you PM?

Thanks

Great way to don't answer my question...

WHEN ? WINTER 2009 OR SOON, AT THE END OF AUGUST, LIKE SAID BEFORE ?

I'M SURE WE WILL KNOW BEFORE YOU... LIKE THE LAST TIME WHEN YOU POSPONED IT FOR THE FIRST TIME... IT'S PEOPLE ON OTHER WEB SITE WHO TOLD US THAT, AND YOU EVEN DID'NT KNEW IT AT ALL... YOU MIKE FROM DIABLO... I'M PRETTY SURE THAN IT WILL BE THE SAME STORY THIS TIME...

YOU DON'T KNOW IT YET, BUT THE PROGRAMMER WILL BE DELAYED ANOTHER MONTH ??? OR YOU KNOW IT AND IT'S WHY YOU DONT ANSWER, BECAUSE YOU WANT PEOPLE CONTINUE TO PREORDER EVEN IF IT WILL NOT COME OUT...

IT'S WHY YOU TELL NOTHING ABOUT THE RELEASE DATE AND YOU CHANGE SUBJECT WHEN THAT QUESTION IS ASKED ???

i THINK jULY 31 IS NOW FAR...

I ONLY WANT TO KNOW,


W H E N ? ? ? ? ? ?

[mikel]

Guys, I do not have a release date.
I am here to do technical support, and I am not in sales or marketing.
If you want to know about the tool, its functionality, or its supported applications, I would be happy to help.
Please do not come down on me because I do not have the answers you seek.
Obviously I did not even know about the last delay until after the info had left this company, so why would you assume that I know any more now?
I am not keeping any info from anyone.

As for the pre-order comment, we do not take money for a product that does not exist, so please do not associate us withthe companies taking preorders for a product that has not been released.
I have no doubt that we will sell thousands of these with or without preorders.

Now, does anyone have any technical questions about the Hemi Predator?

Thanks

[hemiram2k5]

Hey Mike, i was gonna preorder from a place a member of Hemitruckclub told me about, and i called the place, and they told me they would charge me right then, because....they said they cut ya'll a check and sent it to you when people ordered, so that they could get as many tuners as people ordered...but i didnt get it from them, i will probally sometime soon, but from somebody else.

[mikel]

There are several vendors taking preorders and not charging until they ship.
The vendor you refer to may have sent us a check, but we have certainly not cashed it.

Thanks

[Hemisport78]

Guys, I do not have a release date.
I am here to do technical support, and I am not in sales or marketing.
If you want to know about the tool, its functionality, or its supported applications, I would be happy to help.
Please do not come down on me because I do not have the answers you seek.
Obviously I did not even know about the last delay until after the info had left this company, so why would you assume that I know any more now?
I am not keeping any info from anyone.

As for the pre-order comment, we do not take money for a product that does not exist, so please do not associate us withthe companies taking preorders for a product that has not been released.
I have no doubt that we will sell thousands of these with or without preorders.

Now, does anyone have any technical questions about the Hemi Predator?

Thanks

Mike,

still the same kind of bad excuses than superchips...

We are not all dumb...

IF THEY OFFER A PREORDER IT'S BECAUSE YOU ANNOUNCED A PRODUCT FOR JULY 31... I'll not Blame High Hors Performance for that... It's Diablo who was supposed to come out with a product but this one is still not released... And it does not matter what you will say, you have my money somewhere...

It's Diablo Sport fault only, not the other companies who offered pre-order... Like Us, they trusted Diablo, but Diablo don't know where they go !!!

When you want to sell a product, you don't put it on the market after the others... They only try to anticipate a little, like us, because the release date was close...

When you know you have a problem with a tunner, you don't tell to everyone it will come out in 10-15 days... When your product is ready you can announce this king of things, but you knew than it will not be ready in time.

And if you don't have the answer, it's not my problem, I'm on Diablo Sport web site and I ask question about their product... Product that I don't received yet but I already paid since over a month...If you can't answer, what are you doing here ?

[mikel]

Guys, I do not have a release date.
I am here to do technical support, and I am not in sales or marketing.
If you want to know about the tool, its functionality, or its supported applications, I would be happy to help.
Please do not come down on me because I do not have the answers you seek.
Obviously I did not even know about the last delay until after the info had left this company, so why would you assume that I know any more now?
I am not keeping any info from anyone.

As for the pre-order comment, we do not take money for a product that does not exist, so please do not associate us withthe companies taking preorders for a product that has not been released.
I have no doubt that we will sell thousands of these with or without preorders.

Now, does anyone have any technical questions about the Hemi Predator?

Thanks

Mike,

still the same kind of bad excuses than superchips...

We are not all dumb...

IF THEY OFFER A PREORDER IT'S BECAUSE YOU ANNOUNCED A PRODUCT FOR JULY 31... I'll not Blame High Hors Performance for that... It's Diablo who was supposed to come out with a product but this one is still not released... And it does not matter what you will say, you have my money somewhere...

It's Diablo Sport fault only, not the other companies who offered pre-order... Like Us, they trusted Diablo, but Diablo don't know where they go !!!

When you want to sell a product, you don't put it on the market after the others... They only try to anticipate a little, like us, because the release date was close...

When you know you have a problem with a tunner, you don't tell to everyone it will come out in 10-15 days... When your product is ready you can announce this king of things, but you knew than it will not be ready in time.

And if you don't have the answer, it's not my problem, I'm on Diablo Sport web site and I ask question about their product... Product that I don't received yet but I already paid since over a month...If you can't answer, what are you doing here ?

Sir, first of all, I do not appreciate your tone.
There is no need for that, please call our sales department if you are that upset about this, and they will ASSURE YOU THAT WE DO NOT HAVE YOUR MONEY!!!

Again, this forum is for technical support, and I would like to keep it that way.

[torred07]

[/quote]Again, this forum is for technical support, and I would like to keep it that way.[/quote]

We cannot ask for Technical support for something we don't have.

The end of the month is coming, and since i payed overnight shipping I am expecting to have this in my doorway either the 1st or 2nd of september. If not my order will be cancelled and i might also speak for many hundreds more that pre-ordered this product.

I or anyone else here is trying to be an @ss about this, but it is messed up that they have us waiting for soo long. Next time the release date should be when the units are packed and ready to go.

Don't blame ya Mike, i would be pissed too, not your fault. Just that you are the only source of venting that we have at DS.

[mikel]

But, I keep asking you guys to contact sales, as I am not your only source of venting.
[email protected] or 877-396-6614 x2.

When Microsoft delays a release, you do not deal with Tech support, you deal with their sales department, no?

Thank You

[Hemisport78]

But, I keep asking you guys to contact sales, as I am not your only source of venting.
[email protected] or 877-396-6614 x2.

When Microsoft delays a release, you do not deal with Tech support, you deal with their sales department, no?

Thank You

Microsoft have absolutely no credibility...

Is it what you want ?

I'll never buy a microsoft product when they announce it, because I know than it will come out 6 month later than announced... Even after the release, I'll not buy their product, because they treat us like dumb before and lied to me... You want the same thing with Diablo in the futur ? I got catch by Diablo this time, but it will never happen again

And more, I'll not loose my time with Microsoft... I lost some with Diablo, but it's because I want you understand the facts... But I'll not loose any more time if I don't receive my programmer soon... I'll ask a refund and save my money for a good tunner, B&G...

And if it's not your job to inform us on the release date, I think than it miss a section on your forum... But you don't want this section hein You don't want than people know the truth, but they need to, and I'll do my best to inform them, better than you, because you can't. So we can now tell: stay aware of that product, you will pay, but you will not have it soon, because the product don't exist yet... And they don't know at all when the product will be ready... They even don't know and they work for that companie and they are trying to sell us that product since more than a month on different Hemi forums...

And Mike, tell what you want, if you think than you are not in sale or marketing departement, I can tell you than you are... Because what you do now on the different forums is called marketing... Not "Technical helper"... Maybe you don't know that, but Diablo know it You are their tool.

To have a technical support on a product, I think than it's only logic than we have the product before, no ? A product must exist prior to need of technical support ?

I understand now, you compare diablo to Microsoft, ok, I understand very well... You don't want happy customers, you want the entire market and do big money... But it's not like that you will meet your goal you really gone in the bad direction...

[mikel]

Sir, I will say this again for the last time.

We do not have your or anyone elses money. Period.
We do not take money for a product that does not yet exist. Period.
If you paid a company (which was not Diablosport) for this product, and you are upset, I am sure they will refund your money, no problem.
There are several reputable companies taking pre-orders for this tool that will NOT bill anyone until the tool has shipped.

Have a nice day.

[Hemisport78]

Sir, I will say this again for the last time.

We do not have your or anyone elses money. Period.
We do not take money for a product that does not yet exist. Period.
If you paid a company (which was not Diablosport) for this product, and you are upset, I am sure they will refund your money, no problem.
There are several reputable companies taking pre-orders for this tool that will NOT bill anyone until the tool has shipped.

Have a nice day.

your acts do not follow your words... You say that that will leave the 31, the others trust so that you said... And this is why they took our money, while thinking of being able to ship the product as of the 31... If they would have waited before taking the money, that would have added to the withdrawal period still... They did that to give us a better service, it is not theirs fault... It is only the fault has Diablo..

Stop trying to lie everytime and answer to the real question... WHEN ?

I'll repeat it bacause I'm not sure you read it...

tell what you want, if you think than you are not in sale or marketing departement, I can tell you than you are... Because what you do now on the different forums is called marketing... Not "Technical helper"... Maybe you don't know that, but Diablo know it Wink You are their tool.

To have a technical support on a product, I think than it's only logic than we have the product before, no ? A product must exist prior to need of technical support ?

[mikel]

Listen, apparently you are not reading this:

I am in technical support.
I do not have a release date to share.

If you continue to attack me and call me names I will ban you from our tech support forums.

Thanks