Diablosport Forums

9 weeks...

10 weeks...

11 weeks...

12 weeks. About 11 weeks longer than you would expect for it to take to receive a reply from a professional.

I hate to say this, but dont hold your breath man. I've been waiting for more than 8 months for them to fix the ''failed to update reset tcm adaptation'' bug. There are just some problems that seem to slip through the cracks with DS. You cannot simply pull a fuse to reset adaptives with the 8 speed, fuel trims yes but adaptive shift strategies no, and I just had to live with a bad set of adaptive params that I'm hoping will adapt themselves back to normal, otherwise I have to go to the dealer so that their software can accomplish what I spent $400.00 for a Diablosport device to do. Engine calibrations are great, but for us 8 speed auto guys we arent getting what we paid for, that and when I bought my intune dcx, the DS page had tcm adjustment listed as a supported feature, apparently not for the 8 speed.

cq842000 wrote:I hate to say this, but dont hold your breath man. I've been waiting for more than 8 months for them to fix the ''failed to update reset tcm adaptation'' bug. There are just some problems that seem to slip through the cracks with DS. You cannot simply pull a fuse to reset adaptives with the 8 speed, fuel trims yes but adaptive shift strategies no, and I just had to live with a bad set of adaptive params that I'm hoping will adapt themselves back to normal, otherwise I have to go to the dealer so that their software can accomplish what I spent $400.00 for a Diablosport device to do. Engine calibrations are great, but for us 8 speed auto guys we arent getting what we paid for, that and when I bought my intune dcx, the DS page had tcm adjustment listed as a supported feature, apparently not for the 8 speed.

Simply a matter of principle at this point. They should either do what they say they're going to do or change the claims that they make. They seemingly know that the devices will not support the advertised functions. That's tantamount to fraud. I called and spoke to DS before buying one and was assured that all of these issues had been resolved. In other threads, Mike had stated that my issue in particular had been resolved. He then wants to call customers self-entitled for expecting the devices to work. That being the case, (being assured repeatedly that the issue had been resolved) a guy would expect a prompt response one way or the other. I provided him the info that he asked for and then he disappears. I am sure that Mike is not the only person there who looks at the forum and I had hoped that by now someone else would have jumped in here and tried to help, but alas, no. Not what you would expect from professionals. It seems that his ego (or pride, frustration or whatever would make the guy behave like that) is spoiling the reputation of the company for many of us. I'm surprised that given the position that they have taken here, that they simply don't delete anything in the forums that's negative in any way.

13 weeks...

14 weeks...

rick7098 wrote:

cq842000 wrote:I hate to say this, but dont hold your breath man. I've been waiting for more than 8 months for them to fix the ''failed to update reset tcm adaptation'' bug. There are just some problems that seem to slip through the cracks with DS. You cannot simply pull a fuse to reset adaptives with the 8 speed, fuel trims yes but adaptive shift strategies no, and I just had to live with a bad set of adaptive params that I'm hoping will adapt themselves back to normal, otherwise I have to go to the dealer so that their software can accomplish what I spent $400.00 for a Diablosport device to do. Engine calibrations are great, but for us 8 speed auto guys we arent getting what we paid for, that and when I bought my intune dcx, the DS page had tcm adjustment listed as a supported feature, apparently not for the 8 speed.

Simply a matter of principle at this point. They should either do what they say they're going to do or change the claims that they make. They seemingly know that the devices will not support the advertised functions. That's tantamount to fraud. I called and spoke to DS before buying one and was assured that all of these issues had been resolved. In other threads, Mike had stated that my issue in particular had been resolved. He then wants to call customers self-entitled for expecting the devices to work. That being the case, (being assured repeatedly that the issue had been resolved) a guy would expect a prompt response one way or the other. I provided him the info that he asked for and then he disappears. I am sure that Mike is not the only person there who looks at the forum and I had hoped that by now someone else would have jumped in here and tried to help, but alas, no. Not what you would expect from professionals. It seems that his ego (or pride, frustration or whatever would make the guy behave like that) is spoiling the reputation of the company for many of us. I'm surprised that given the position that they have taken here, that they simply don't delete anything in the forums that's negative in any way.

I know what you mean man, I was told back in May that a fix was in the works for my issue.... still waiting. It seems that Diablosport has two main issues that the general consumer sees with a Google search, A. that they don't take advice from any customer, and B. that they have trouble fixing problems in a timely manner. I'm afraid that until there is some "real" competition, we the faithful DiabloSport Customer just have to settle with playing "second fiddle" while DiabloSport focuses on new model support over bugfixes or implementing advertised features for the end-consumer.

Mark my words though, this will come back to bite them, and bite them hard.

Don't misunderstand me, I love DiabloSport as a brand and a company, but their value to the consumer and the consumer's loyalty to them diminishes with every "serious" complaint that goes unanswered, or "serious" problem that goes unfixed. I'm a little disappointed with the situations, outcomes, and lack of remedies I've been seeing here lately. I understand that when a build is pushed into the wild, there will be bugs, but a company's ability to identify, address, and resolve these bugs in a punctual manner with a fix that doesn't break something else determines the competence and professional resolve of a company like DiabloSport and lately that has been severely lacking in the public forums. DiabloSport's image is beginning to change and I hope they get back on the right track towards reclaiming that "Industry Leading Calibration Experts" appeal with existing features that are successfully implemented, new features that actually work, seamless and painless software, and more manpower towards customer complaint resolution.

As a customer I hope you understand that I want DiabloSport to succeed unconditionally and stay the "go-to" brand for tuning.

15 weeks...

16 weeks...

17 weeks...

As a multi-time DiabloSport buyer/user I understand your concerns and can even relate to them personally, but do you really think sending reminders about every week that passes is going to help speed up their efforts, most especially during the holiday season,,,

They have to balance supporting every new customer who just bought a new device and wants to get it up and running vs new model support and development efforts for future products so they can afford to keep the doors open vs stopping for every hiccup users have along the way.

I am not devaluing the importance of your issue, it is not an insignificant problem, but at the same time its not likely an easy fix for them or it would be done, so don't assume that you have just been blown off. I assume they are operating like every American company and struggling to get done all they need to, while still making enough profit that they can keep the doors open.

I hope they can get you a fix soon, and as a customer who believes he paid for something he did not get, you should be persistent in your efforts to get what you feel you are entitled to, but sometimes you can make better progress with a more positive approach rather than sending a rolling count of how long it is taking. An inquiry that reminds them how the problem is still causing you difficulties may produce better results.

And if not, you could just sell the vehicle with the slushbox and get one with a manual transmission and be done with the issue

Best of luck.

xcr-700 wrote:As a multi-time DiabloSport buyer/user I understand your concerns and can even relate to them personally, but do you really think sending reminders about every week that passes is going to help speed up their efforts, most especially during the holiday season,,,

They have to balance supporting every new customer who just bought a new device and wants to get it up and running vs new model support and development efforts for future products so they can afford to keep the doors open vs stopping for every hiccup users have along the way.

I am not devaluing the importance of your issue, it is not an insignificant problem, but at the same time its not likely an easy fix for them or it would be done, so don't assume that you have just been blown off. I assume they are operating like every American company and struggling to get done all they need to, while still making enough profit that they can keep the doors open.

I hope they can get you a fix soon, and as a customer who believes he paid for something he did not get, you should be persistent in your efforts to get what you feel you are entitled to, but sometimes you can make better progress with a more positive approach rather than sending a rolling count of how long it is taking. An inquiry that reminds them how the problem is still causing you difficulties may produce better results.

And if not, you could just sell the vehicle with the slushbox and get one with a manual transmission and be done with the issue

Best of luck.

The weekly reminder is just that, a reminder. I'm not sure if you've read the entire thread, but I simply expected a professional response of some kind. And yes, it is frustrating to have this issue after DS has repeatedly stated that it is fixed. I called them to confirm and made a purchase in good faith that it would work.

I understand that they are trying to survive in a very technical field and that each model and model year vary. Knowing that however, they should at least make an attempt to accurately advertise the products which would obviously be nightmarish, but that is the business that they are in. Sell the vehicle with the slush box? Over a tuner? The slush box isn't the issue.

18 weeks...

19 weeks...