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Re: I2 Says vehicle not supported but doesn't update

Posted: Tue Mar 12, 2019 9:51 am
by scrapmycar
I have an I2 that I purchased another license for to use. Now that the pcm is installed it says vehicle not supported. I've tried to update it and it

Re: I2 Says vehicle not supported but doesn't update

Posted: Tue Mar 12, 2019 11:32 am
by mikel
please attach the info.xml file from the i2 drive.

Re: I2 Says vehicle not supported but doesn't update

Posted: Sat Apr 27, 2019 3:10 pm
by bilg25
I am having the same issue. I have a 2014 Ram 1500 and when I plug it into the OBD II port i get the vehicle not supported message too. Same with the updates. I run the updates but its like it is updating but not updating. I attached the info file. I hope you can help me out. Thank you!

Re: I2 Says vehicle not supported but doesn't update

Posted: Mon Apr 29, 2019 7:44 am
by mikel
the device is not asking for an update, seems to be a connectivity issue where its not communicating with the vehicle?

Re: I2 Says vehicle not supported but doesn't update

Posted: Mon Apr 29, 2019 9:22 am
by bilg25
Well then what should I try? I'm at a loss here. But it's not updating because when I update it says it updates but when I disconnect it and then connect it again it still keeps trying to update.

Re: I2 Says vehicle not supported but doesn't update

Posted: Mon Apr 29, 2019 10:49 am
by mikel
give us a call from the vehicle and we'll check it out.


Thanks

Re: I2 Says vehicle not supported but doesn't update

Posted: Tue Apr 30, 2019 8:33 am
by bilg25
Ok cool I'll try to give you a call later today

Re: I2 Says vehicle not supported but doesn't update

Posted: Fri Jul 12, 2019 1:07 am
by darkspark
my 2014 charger is also saying it is not supported, I did the update but it still says the car is not supported and it still show the cars vin in the hand held

Re: I2 Says vehicle not supported but doesn't update

Posted: Fri Mar 13, 2020 8:08 pm
by migue_alex74
I completed the update on a PC, But I get the same error message, tried to call customer service but it is after hours.

Attached my files