2011 Cadillac CTS-V, transmission shift points- no effect

Post by **mikel** » Thu Jan 05, 2012 2:00 pm

give us a call, we can get it to restore easily over the phone

Avantgarde · Post by **Avantgarde** » Thu Jan 05, 2012 4:11 pm

That is comforting. I look forward to the comprehensive solution for the root cause that resulted in this glitch..
Chronologically speaking:
- TCM originally did not open--> My car was not added; issue resolved
- An update was sent, the "hi" update, which activated TCM support, but TCM changes never took effect.
- Custom tunes were sent to address the matter, but never succeeded
- Another update was sent, later published as an official update, the "hk" file, which aimed at resolving the TCM not taking effect, but this opened Pandora's box, speaking about my own case. This is where I am stuck with a tool that I cannot use until the issue is looked into.
- For the record, I called tech support and did a reset to the device --> did not help
- I re-loaded the original CROM file, updated to "hi" file, which put back the device in a working condition, but again, TCM not taking effect.
- I updated the device, and went back to the same pickle... The "hk" update seems buggy..

Post by **mikel** » Thu Jan 05, 2012 4:39 pm

hl is done, and working properly

Once you get it to restore, we'll get you on hl.

Avantgarde · Post by **Avantgarde** » Thu Jan 05, 2012 5:20 pm

Can we do that now? Shall I send you the troubleshoot key in a private message?

Post by **mikel** » Thu Jan 05, 2012 6:06 pm

need to restore the backup first, give us a call, we'll get it back to stock and then update it.

Avantgarde · Post by **Avantgarde** » Thu Jan 05, 2012 6:50 pm

I will call you tomorrow morning, by 9:30 your time... Shall I ask to speak to you?

Post by **mikel** » Thu Jan 05, 2012 6:50 pm

no need, in fact, i dont get here until 9:30

Avantgarde · Post by **Avantgarde** » Thu Jan 05, 2012 6:54 pm

LOL! Is there a reference that I can present to tech support so that they proceed without having to ask too many questions, and to avoid them telling me they are not authorised to do so, like last time I called? Dude I had to ask them to go to the forum and search for my posts.. Bear in mind that I am calling you from overseas, 9 hours ahead of you

Post by **mikel** » Thu Jan 05, 2012 7:09 pm

they will be aware.

Avantgarde · Post by **Avantgarde** » Sat Jan 07, 2012 3:17 pm

Tried testing the the "hl" update. I am back to the same problem of "hk"; the extra data/custom tune problem.
I think it is best be described in video:

http://www.facebook.com/video/video.php ... 3593285225

Anyone can put me out of this misery?

Avantgarde · Post by **Avantgarde** » Mon Jan 09, 2012 4:34 pm

Just a gentle reminder .. Please view the video I uploaded on the link above ..
Awaiting your kind feedback..

Post by **mikel** » Mon Jan 09, 2012 4:54 pm

what do you do to get that issue?

do you have custom tunes loaded to the tool?

Avantgarde · Post by **Avantgarde** » Mon Jan 09, 2012 5:02 pm

There are no custom tunes, as confirmed a number of times in earlier discussions, and as per the video above (I suggest you have another look at it).
There are two problems:
1st: TCM changes do NOT take any effect whatsoever.
2nd: When updating to "hk" or "hl", I can't even get to the performance menu, due to the error shown.
All I need is a working device that yields results in TCM (which seems to be an issue others are facing).
Right now I am stuck with a device that does not work when updated to anything higher than "hk".

Post by **mikel** » Mon Jan 09, 2012 5:29 pm

give us a call and let us reset this unit.

Avantgarde · Post by **Avantgarde** » Mon Jan 09, 2012 5:39 pm

I will surely do. Do I need to be in the car?