7170 upgrade

[jbeasts10]

are you guys getting close on the upgrade? colder weather means upgrades..I need to do something.

[BIGROC]

I HAVE A CUSTOMER WHO HAS A OLDER VERISON TUNER.THE DZ CROM WILL NOT WORK ON HIS TRUCK.I HAD TO GIVE HIM A NEW 7170 WITH THE NEW REVISON TO USE TILL I CAN FIND A SOLUTION TO GET HIS TUNER TO WORK ON HIS F-550.WHAT CAN WE DO TO RESOLVE THIS PROBLEM?

[mikel]

I am not aware fo any tool that will not take the 7r19dz program....do you have it there?
Can you tell me what it says when it first boots up, like booting_ford_73?

[BIGROC]

THE CROM WORKS IN YHE TOOL.THE TOOL WILL NOT TUNE HIS TRUCK.WHEN TOU LOAD A TUNE INTO HIS TRUCK,START IT UP AND PUT IT INTO GEAR IT LOCKS UP THE TRANS. AND STALLS THE MOTOR.

[mikel]

THE CROM WORKS IN YHE TOOL.THE TOOL WILL NOT TUNE HIS TRUCK.WHEN TOU LOAD A TUNE INTO HIS TRUCK,START IT UP AND PUT IT INTO GEAR IT LOCKS UP THE TRANS. AND STALLS THE MOTOR.

We do not flash the TCM in these trucks, so I cant imagine how it locks up the trans?
Are there trouble codes, or another issues coming up?

[BIGROC]

WE HAD THIS PROBLEM WHEN THE CUSTOMER FIRST PURCHASED THE TUNER AND COLE HELPED US RESOLVE THE PROBLEM.I TRIED CALLING AND I AM TOLD TO E-MAIL HIM.I NEVER GET ANY REPLIES FROM HIM.