trinity t2 help

[ChrisL1950]

got a trinity t2 from my sisters boyfriend, not married
i tried to update it via wifi and it said download failed couldnt resolve host name
tried via USB and it says device error contact support (update agent version1.76.21125.21153 says up to date
vehicle 2r03s
updater 2r01h
installer 2r01j


2007 charger srt8 6.1L RWD

thank you

[mikel]

please attach the actual info.xml file from the t2 drive here.

[ChrisL1950]

ol_info platform="T2">
<registration sn="201113939" status="0" tool_oem="DIABLO" updates="0"/>
<applications count="5">
<application name="vehicle" rev="2r03s"/>
<application name="updater" rev="2r01h"/>
<application name="gui" rev="3r03w"/>
<application name="installer" rev="2r01j"/>
<application name="logger" rev="2r01b"/>
</applications>
<databases dbnames="2r01a" dtc="2r01a" vin="2r01i" SAE="3r01f" GaugeScreens="3r00b" GaugeLayouts="3r00b" Graphics="3r00c">
<database mfr="DCX" tune="2r02b" pid="2t01ex"/>
<database mfr="FORD" tune="2r02p" pid="2t01dt"/>
<database mfr="GM" tune="2r03l" pid="2t01ct"/>
</databases>
<system rev="2t01ba" config="2r01c">
<kernel release="4.11.12-rt16-diablo12" version="#349 PREEMPT RT Fri Jan 19 12:20:20 EST 2018"/>
<option name="Wifi" enabled="true"/>
</system>
<last-connected vin="3C6TR5EJ5EG275651" mfr="DCX" ecus="1">
<ecu calid="68153865AG"/>
</last-connected>
<licenses available="1" tuned="0"/>
<reg reg="fN8vezISqMnQ1D4zem2zWbDBkeHt/qgGUMT12SmiKDAm0qE3afjiVngZomXlXVPkovY7KoErIzL7qxTw2J6COTLzE5x0tiZgXD6sbgp5gu4nG23kU2JpO2kbp5nhPhSMRqIu5NDPA2BLtnGHIFwjr6PyCSj3n18/KhCT0NVtAXkLjCHJKMGFyiN5c1YLIgxnD9ebJXLdvZQb1J683aYkmEe+mVP4g/GnmFGkLZ/M47ke1QpJLCAVpED57ByOawcRs1378g2o3b1TmJFuVXeLM3R0jGnEKWed0ixJP3KJNwgKq8oEO3MHjO3kMgbqbhj/CLdE1ncSNqOw6ae0AfykOchCAujwtwTqDd3Zg4nQ+GHaczVPVo54+dMQWWLWyj2qRstXYdLDDG+lo04ekYMStIEaVfhCzLXfzUWjzHYRcuxY3mDC/sw2I1hDzdZuTvyjGFTXxGQkigI7mHp9QaiWWnZjkaNxdA9UHCXPut6k+Tp8ayYQcbP8oT/7U7s4oiSaxXSJvBftmiEmRkY1tb+D6ADn08RmFeSRjgfYhLQVGJpQLMSkqr0VV2qTq1TlNNNfnboO3wR5qtovyUMU4nqrHNEHZRMc24VGG96bMKNdjTwanTyGWGbH7hlQ6AEwxkKxmzRJ1SepDZVAb+FU+9F5L2vZLm6ub5MC67Vqff2CC2ZKpm1tdskgDBfY3vQBf9/PEYMV6hVFBY73UBlaI7KlFoVS4RvkPOQdvfibonSSrLDgmiv/Bs5Gd9FWUUERkFda8HMAcyc+Kq93tIojNjjNGozhqUJ7mwxGMqhLFAXPaHjsenuzpauzPh/hP5/td8gvRCIfQsFy5P2/AqK0TY86pfNuEPDBDEsCtwQ4vIB3JLMY+HFyfvUN5IrDMmEwV5BvsGvg5hNisErKTpy6Fnymx7hVG8P1Ady4H/8nc1uoli6Ufa/Dt7bI7sHP89UnDEf16574gCdK2770AlIz/5vSqNPCKz9hFKYCUUYwQdvoxkFtE9l1e0vVN+Z/Jmlk4bUWKZNPdgKeetpZUZdA+a6vbfU3GlRcALuaAk/HHLzF1jqzy0R+dpqiAHEZ5a8vPL0cXJM+kJtzDGuYzgARlJR2BBJwBN6sVXsDitkf4IwiMf/Qrl0pC9J1JRAjldY+OgLs3S6vLIil+2Frby6XhVqHX+s4p/rWVDCJju5M/L2AYkI="/>
</tool_info>

[mikel]

I can see where you made several attempts to update on the 27th,andwe uploaded a copy of the device info.xml file on each attempt, so my first guess is that it may be a firewall on your PC or network thats keeping ignition from downloading anything to the device?

[ChrisL1950]

we tried to see if network has a firewall and cant see one
we tried a different computer and turned firewall off and still same results

[mikel]

if getting the same error on 2 different networks, please give us a call so we can troubleshoot, 561-908-0040