Cannot log sessions! Help please.

[Pdrush]

Am I doing something wrong? I get this message after I save a file.

ERROR: could not start logging. A runtime file has been created. If this issue continues, please call Tech Support and supply this file.

What?

Then in the viewer, it won’t display the file when selected.

[mikel]

please specify which device you are using?
what vehicle?
is the device up to date?