is this right

[700okie]

I just talked to one of the tech guys today about my extreme puck that didn't seem to be working, and he told me to take it back to the retailer where I purchased it. He said they should exchange it for another one. Is this correct, because I've never had anyone send back to a retailer before? I don't know if you need to know but the puck is for a 6.4 ford diesel.

[mikel]

The best/quickest option is always to contact the dealer to see if they can swap it out for you first, otherwise it is surely under warranty and we will fix or replace it for you, but it tends to take a bit longer then having the dealer replace it, and the goal is to get you a working product asap.

Thanks
Mike