Just curious how everyone feels about the support being offered via the forums here. IMHO the techs / CMRs pick and choose which questions they want to answer, when they do, however; they seem generally knowledgeable.
Do to a mess up with my product, and lack of support, unfortunately; I decided to return my predator.
This answer may be redundant regarding the U7136, but I had asked it; and it wasn't answered by support (I also couldn't find the answer in a search of the forum). Hopefully this helps those with similar questions, or those considering buying a 'Diablosport Predator' for the V6 3.6L, (specifically referring to the U7136 Tune). I did have the chance to look at and play with the tool before returning it, haha. Tunes are canned to 89,91,93. Above that the only real tweaks you can perform, are turning off / on the 'esp' and adjusting for 'tire size'. The tool also has a diagnostics to check / clear error codes; in the end it's very basic. It would be nice in subsequent firmware updates to see a little more versatility with the tool, whether pertinent or not these are only examples: IE allowing to reset TCM adaptives and firmer shifting etc. (ones such as these have low risk associated with them, and that could definitely benefit & improve performance in these vehicles).
Opinions on customer service - support / U7136 Tune for 3.5L
Moderator: mikel
RE: Opinions on customer service - support / U7136 Tune for
Typo correction = 3.5L
RE: Opinions on customer service - support / U7136 Tune for
[cut'n'pasted my response to your other thread]
Hard to answer (also not sure what the question is )
You said that the only tweaks possible to the canned tunes are esp on/off, and tire size. In addition, check/clear error codes.
But above that you quoted someone who says they adjusted WOT fuel, shift firmness, upshift behavior, rev limiter, speed limiter, esp, tire size, idle rpm, egr on/off. So there is more you can do. There is also the scan tool function to monitor and log OBDII parameters (this is different from trouble codes). If you are tuning or simply monitoring the performance of your engine this is critical.
Another misunderstanding is what the product is. (Actually I can't say that since I'm not DS and don't really know how they intended to market it). The way I see it is that it's a tool that *enables* tuning the car. Prior to the predator there just wasn't a way to tune at all. So the predator allows access to the PCM. To enable selling the tool it is bundled with canned tunes for lightly modded cars. It's kind of like getting an XBox bundled with a couple of games. These are real live custom tunes for your engine. They will be a bit on the conservative side to allow a margin for slight differences from car to car, etc but very good (since it's a tune for a basically stock car most everything is known and a generic tune will apply to all with that model and engine). CMR is available for tuners to develop custom tune files which can be applied to the car with the tool. This is if you want or need something outside of the supplied tune. The handheld has limited capabilities to adjust a tune and if you want/need more than that you hire a tuner with the CMR software to generate a custom tune for you.
I think the forum's support function is for supporting the tool. Does the tool work as intended? and enhancement requests. It is not intended for DS to teach you how to tune an engine. Naturally the bundled tunes are supported as well. The main purpose is not to teach everyone tuning fundamentals, although that is good for business. The other balancing act is that there is enough capability in the handheld to allow you to damage your engine if you don't know what you're doing. On the other hand if it didn't have that then it would be far less useful and of less value for those that do know what they're doing.
It's kind of like buying a power saw from Skil. They're going to tell you and support you in operating the saw but not so much on how to frame a window. If you asked them you might get some help but their primary support will be for operating the tool. That's how I see it.
Hard to answer (also not sure what the question is )
You said that the only tweaks possible to the canned tunes are esp on/off, and tire size. In addition, check/clear error codes.
But above that you quoted someone who says they adjusted WOT fuel, shift firmness, upshift behavior, rev limiter, speed limiter, esp, tire size, idle rpm, egr on/off. So there is more you can do. There is also the scan tool function to monitor and log OBDII parameters (this is different from trouble codes). If you are tuning or simply monitoring the performance of your engine this is critical.
Another misunderstanding is what the product is. (Actually I can't say that since I'm not DS and don't really know how they intended to market it). The way I see it is that it's a tool that *enables* tuning the car. Prior to the predator there just wasn't a way to tune at all. So the predator allows access to the PCM. To enable selling the tool it is bundled with canned tunes for lightly modded cars. It's kind of like getting an XBox bundled with a couple of games. These are real live custom tunes for your engine. They will be a bit on the conservative side to allow a margin for slight differences from car to car, etc but very good (since it's a tune for a basically stock car most everything is known and a generic tune will apply to all with that model and engine). CMR is available for tuners to develop custom tune files which can be applied to the car with the tool. This is if you want or need something outside of the supplied tune. The handheld has limited capabilities to adjust a tune and if you want/need more than that you hire a tuner with the CMR software to generate a custom tune for you.
I think the forum's support function is for supporting the tool. Does the tool work as intended? and enhancement requests. It is not intended for DS to teach you how to tune an engine. Naturally the bundled tunes are supported as well. The main purpose is not to teach everyone tuning fundamentals, although that is good for business. The other balancing act is that there is enough capability in the handheld to allow you to damage your engine if you don't know what you're doing. On the other hand if it didn't have that then it would be far less useful and of less value for those that do know what they're doing.
It's kind of like buying a power saw from Skil. They're going to tell you and support you in operating the saw but not so much on how to frame a window. If you asked them you might get some help but their primary support will be for operating the tool. That's how I see it.
2006 Magnum SRT8
AFE Stage II
Mopar Cat Back
185* T-stat
RDP tune by Steve
AFE Stage II
Mopar Cat Back
185* T-stat
RDP tune by Steve
RE: Opinions on customer service - support / U7136 Tune for
I have found the DSP to be worth every penny I paid for it. I have read and cleared enough codes to pay for the thing. I did not have to go to the dealer when I had an 02 sensor go bad. The DSP told me exactly which one it was. I went to the dealer picked up the part put it in and cleared the code. Johan has made me a modified tune which works very well. Iam pleased with the customer service I have recived. I dont sit here and act like Iam the only one with a question. DSP has alot of customers to take care of and they do it in a timely manner. You may have sliped through the crack but over all they take care of you. Thanks for all your hard work guys at DSP.