Still waiting for DS to respond

[danpotestio]

I've been waiting since 9-21-09 to get a response to rather DS is working on a new crom to support the calid 05187899AF in my 2009 Challenger RT 6 speed. Are you aware of the problem? Do you care there's a problem? I know you depend on your customers to answer all of the people's questions, but I'm afraid you're actually going to have to do this on your own. If there's nothing in the works, and worse, if you don't care, I have a wothless tool and will need to return it. This makes my 5th, and final, request!

[mikel]

The Predator should prompt you to go to our website to do a cal update so you can use the predator.

[danpotestio]

Your latest update still does not support the calid I posted above. I keep telling you this, but am ignored. If it supported it, I wouldn't have a problem!!!

[mikel]

Please tell me word for word what the tool says when you plug it in and try to tune it.

Feel free to call and go over it one the phone if you'd prefer.

Thanks
Mike

[danpotestio]

It says, "Your calibration is 05187899AF and is not supported. We need to downgrade to 05187899AE in order to continue." This was the original calid before the dealer reflashed it. Thanky you for responding. I no longer feel like I'm wasting my time.

[slip]

Techauthority has this list for the Challenger. Looks like Diablo hasn't gotten around to updating to the latest version.

https://techauthority.gltghosting.com/w ... ogId=10051

2009 LC 5.7L T6060 RWD 50S LC - CHALLENGER
05150397AE
05187899AA
05187899AB
05187899AC
05187899AD
05187899AE
05187899AF

[danpotestio]

Thank you for the info. For some reason, I'm unable to access that site, but at least it's good to know there is an update out there. I was beginning to think mine was the only Challenger with that calid.

[mikel]

It says, "Your calibration is 05187899AF and is not supported. We need to downgrade to 05187899AE in order to continue." This was the original calid before the dealer reflashed it. Thanky you for responding. I no longer feel like I'm wasting my time.

Again, sir, I fail to see the problem....please follow the prompts onthe screen of your Predator, go to diablosport.com/dcx and follow the instructions, connect your tool to the DSDL program and download the proper calibration from our web site.

Once you do this, the Predator will allow you to install tunes no problem.

I'm not trying to give you a hard time, but I feel like we have been telling you the same thing since your first post, and you keep stating that it is not supported, while the whole time the Predator is telling you exactly what to do in order to make it all work.

Thanks
Mike

[danpotestio]

Once again, I have downloaded your latest revision, and IT DOES NOT SUPPORT my calid. I, also, have been telling you the same thing since my first post, and you don't seem to get it! I don't want to "downgrade" to the original calid, since, if you read my first post, it created a check engine light and a bad miss. Also, if I downgrade, I will void my warranty. Have you included the calid since your last update of October 09? Am I missing something? I don't want to cause a problem where one may not exist, I just want a working Predator.

[mikel]

Sorry sir, if you do not wish to allow the Predator to do its thing, there is nothing I can do to make it any different right now.

As you guessed, you are NOT the only one with this calibration and a Predator, its just that EVERY other owner of this cal and predator simply followed the prompts on the tool, performed the calibration changes, and is now running around with perfectly tuned vehicles.

Find me one thread/post here with someone claiming we caused their CEL to come on by changing the calid or who says their warranty was voided for the reasons you mentioned. Not going to happen.

We have been doing this for a long time, and have sold 1000s of U7135s, and I am aware that every once in a while, someone is going to come along and not like how we do things, but it works, it is proper, and it will not cause any problems.

Thank You.

[danpotestio]

Just so I'm sure I understand you...You want me to let Predator "downgrade" to my original cal, rather than you "upgrading" your program. As for the warranty, how am I going to reinstall the original tune before I bring it in for service? It will install the AE cal, which the dealer knows it replaced with the AF. How is that not going to be a problem? As for the CEL, I never claimed the predator caused the problem. I was simply reporting what occured in my vehicle and thought you may have known what happened and have a solution.

I would like to say, I don't understand your attitude! I'm simply trying to get "customer service" so I can use what I paid for. It's obvious you don't want to help, so you won't hear from me again. I will not send it back. I can only imagine what a hassle that would be! I will chalk this up to a bad experience, frame the Predator, and mount it on my wall as a reminder.

[Quick]

You would make a better argument if you based it on some knowledge. It's all easily available but it sounds like you have already made up your mind.

1) Do you know what's in the AF calibration different than the AE calibration? Do you want or need that? Do you want or need that right now instead of waiting a while for it? For example there's a calupdate for the car throwing a mil code and/or limp mode if you rock the car, spinning the tires by shifting from drive to reverse and back without touching the brake. I live in Silicon Valley, I can probably do without that one, at least for a while. Find out what the diff in the calids is.

2) The claim that it's going to void your warranty is complete crap.
Read here: http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
Read here: http://www.zabteck.com/MagnusonMossWarrantyAct.pdf

So once you find out what the AF calid addresses over and above the AE calid then that *particular* thing (if it's something tangible) might not be covered under warranty. Running the AE calid WILL NOT void your warranty. Worst case is that you want the dealer to flash the AF some time in the future and they want to charge you for it. But I think the Predator will do that for you when they have the new update?

[danpotestio]

I find it amazing how everyone takes everything so personally! There's no need for insults. I appreciate the information you forwarded. It was interesting reading, but I still can't understand why DS would tell you to make sure you reinstall the original tune before bringing it in for service if it didn't matter. As for finding out the differences between the two calids, I assumed that was DS's job. You know what they say about assuming...

Again, your information was very helpful, I just wish it was sent in a more palatable way.

[mikel]

I find it amazing how everyone takes everything so personally! There's no need for insults. I appreciate the information you forwarded. It was interesting reading, but I still can't understand why DS would tell you to make sure you reinstall the original tune before bringing it in for service if it didn't matter. As for finding out the differences between the two calids, I assumed that was DS's job. You know what they say about assuming...

Again, your information was very helpful, I just wish it was sent in a more palatable way.

Again, there is more to this than appears immediately on the surface...

One main reason we ask that you restore the backup before going to the dealer is because if you go there with a tune, and they flash the PCM, you are then locked out of your Predator/Trinity until you contact us and jump through our hoops to get the tool reset so you can reinstall the tune.
Restoring the backup before you go to the dealer saves you that hassle, along with eliminating any possible concern of the dealer trying to blame any possible issues on the tune.

[Quick]

I find it amazing how everyone takes everything so personally! There's no need for insults. I appreciate the information you forwarded. It was interesting reading, but I still can't understand why DS would tell you to make sure you reinstall the original tune before bringing it in for service if it didn't matter. As for finding out the differences between the two calids, I assumed that was DS's job. You know what they say about assuming...

You may not be differentiating between the "original tune" and a "performance tune/CMR/whatever"

When/if you change the calid (update or downdate) that is what would be the "original tune". AE, AF, whatever. It woiuld be just as if the dealer flashed the PCM (or in your case, as if the dealer hadn't flashed the PCM). Completely independent of using the Predator to tune the car. The Predator can flash a calid just like the dealer. The calid that it flashes is the exact same calid from the dealer/Chrysler. So once you do the calid thing it's like you never had a Predator. Then when you go to tune the car the current calid in the PCM will become your "original tune". That should be restored before dealer visits for the reasons Mikel stated.

As for knowing what the differences are between AE and AF... DS said go to AE. What more do you want to know?

Personally, I would want to know and understand the difference. I'm the one tweaking my car and I'm the one responsible if anything goes wrong. I'm the one that needs to make the risk/reward decisions so I'm the one who is going to want to understand what I'm doing. I assume I have NO recourse if anything goes wrong because of something I did, and I don't expect any (ok, maybe I'd ask Obama for a bail out). I'm comfortable with some level of risk and beyond that I want to be absolutely sure. If I'm not or don't understand, I don't do it.