Diablosport, What A Joke, Very unhappy

[18BKLR]

So I would like to know where is the TM control. I have spoked with several custon tuners that are saying that they can get the TM out of our trucks for us so why can't you guys do it. Here is the problem. It is called false advertisement. You say we can do all these things and we cannot do half of them. So why don't we get to pay half for the worthless tool. Seems everybody else is getting a better deal. Should of never bought the thing. Custom tune is the way to go. It will be on Ebay by the end of the weekend and it is a U7194. I wouldnt buy it if I was you but some sucker on ebay will fall for it like I did and snatch it up. Very unhappy customer. All we get is a we are trying and all the other BS. 4 custon tuners I have spoken with have stated as a matter of fact you guys are dragging your feet. Shame on you guys, your stealing from us..

[concoursd]

When did you buy this tool? Who did you buy it from that told you the U7194 had tcm support? A quick google search for u7194 tcm support brings up more than one thread where customers discuss it not being available and here you are complaining. What a joke. DiabloSport isnt stealing from you.

In every forum section on this website, you can see posts from happy customers and customers claiming that diablo is dragging their feet on something. I just read where dodge diesel customers are mad that the predator cannot reduce torque management for improved throttle response. It never was meant to do that and it was never advertised to do that but people are still pissed.

I would have a custom tune made. Then, when you need anything changed, you can pay him again, and again, and again. And when you need to go to the dealer, you need to take the PCM and TCM out and put in a new one of each. And if you forget and the dealer flashes over it, you need to pay the tuner to flash everything again. To me, that is the joke. Why dont these great custom tuners design and manufacture a flash tuner that saves your stock settings so that you can go back to stock. Why dont they actually give you something in your hand rather than have their hand out every time you need something adjusted like a tire size or fuel trim or fan speed.

I am sure you will find someone happy to buy your predator from you with a huge savings. The U7194 is one of their top sellers.

[06MonteSS]

where did you see any advertisement that the 7194 predator lets you remove torque management from the tranny, or have any tranny adjustability at all for that matter???

on the 7194 features page, none of that is mentioned anywhere in the list of adjustable parameters.

"some sucker on ebay will fall for it like I did and snatch it up" -- well, that statement you made right there says that the person who was selling it on eBay may have misled you, Diablosport didn't... and, it also says that maybe you didn't do your homework/research on the product beforehand...

cuz as mentioned above, on the features page, none of that is mentioned anywhere in the list of adjustable parameter.

so there is no false advertising going on... only a lack of research...

[motox151]

actually concoursd you are wrong. If you get a custom tune from black bear you get free adjustments/tunes for life of the vehicle.

also it takes less time to remove and install a tcm/ecm on a nbs silverado than it does to install a tune from the tuner. Just fyi

[steeleshark2]

One thing that people still are finding out is that supposivley GM just stated that they can tell if another PCM was used in the Camaro now. So, I do not know if they can in any other vehicles yet.

http://www.sandyblogs.com/techlink/2010 ... dules.html

That trick could now be unavailable for warranty work hehe.

[concoursd]

I was aware about black bear tunes with free upgrades. But you still have to ship it back and forth ($20 easy) and if you want to swap out a pcm and tcm then you need to have an extra one of each on hand ($220) before going to the dealer or else you will have a definite warranty issue. You have no datalogging abilities included ($400), and if you forget to swap your pcm/tcm then you have to send it back to get reflashed if the dealer reflashed them with an OEM calibration ($20). None of that is free. If your dealer reflashes your PCM all it takes is a simple call, a fax or email of the repair order and you are set for another go at it.

My point is that you are comparing apples to oranges. One is a service and the other is a tool.

The Predator is about $300. Datalogging is included. PC Kit is $20-30 for updates, laptop logging, and custom tune importing. Stock PCM/TCM used. DSLogRedux is free. DiabLew tune is $75. Custom tune on-site is generally about $200 bucks plus dyno time which is sometimes included by CMR tuners. Cost for warranty unlock is free over the phone. Modify most common changes like fuel, spark, speedometer, fan settings, etc. are free by you and no shipping cost.

A fair comparison would be a diablew tune and a predator with PC kit for $400.

Comparable black bear tune setup is $300 plus shipping ($20) plus $220 for backup PCM/TCM. That is on the first run. Add $20 for any further services for shipping costs. That's $540 and counting.

If DiabloSport made $400 profit off of each Predator I am confident that they would have hired more personnel and be able to focus on TCM. Likewise, if service tuners were responsible to designing and manufacturing hardware for each customer than they would be slower to support the newer computer systems. That is just a hunch. You get a lot for your money with a Predator. it is tough to beat the features and flexibility even without TCM support for the newer GM stuff.

[18BKLR]

Fact of the matter I did do my homework. I knew it would not support TM. The predator was the best solution at the time. Seems this has all changed. When you buy something and they say we are working on it we will try to get it to you guys we are working on it that is what you expect to get. Somebody working on it. I bought the predator when I got my NBS truck in 07. What is it now, 2010. If you think that Diablo is not making huge profit on what is in a sence a basic OBD scanner with a small chip in it you are the one getting fooled. Any company that develops software in mass production and puts it on the same tool and sends it out is making a pretty penny. Dont be fooled. Fact of the matter is that yes, we are all stuck. We all want to keep telling ourselves that its coming, they are working hard on it, its coming. How long has it been. They have you fooled to them. Custon tuners are doing it everyday. I will get a custon tune on a PCM that I already have sent in from a local junk shop. You guys can keep this diablo crap. I dont need to sit and run logs and tinker and play like I'm cool. Give me a tune that works and runs the truck. Not something that is half way complete and still in the works. I think it is sad that there are better tunes out there that you can install with the diablo device and they are not even from diablo. That tells me they are doing just enough to keep you all hanging on waiting for that next little update. Pretty sad service from a company that sells a product for this ammount of money. Do what you will. Keep waiting, it will come someday. Someday.

[concoursd]

So you did your homework, knew it wouldnt do TM or tcm settings before buying and then bitch about them stealing from you (us). Your rants are retarded.

If tuners are so cheap to make then why doesnt black bear send you a tuner with their tunes on it? Why do they travel all around the country to tune your vehicle and why do customers have to ship their pcm back and forth. My logic is still sound.

The el cheapo predator and trinity you refer to are not cheap to make compared to offering no tool at all. I cant believe you are debating that.

The predator is not an obd scanner with a small chip in it. That is pretty ignorant.

I think the misconception by you and others is that DiabloSport has dedicated staff to TCM support working just on TCM support and I don't believe that is the case. They may work on it here and there but it was not a priority for them.

The U7194 predator is still one of their best selling products every month. Probably in the top 3 or 4 out of 30+ part numbers.

They have made a lot of progress on the TCM's recently but I have no clue how much longer it will take.

So here is the lesson learned. Dont buy something for things that it doesnt do. Dont marry someone for who they could be because your not going to change them.

Enjoy your PCM flash. The Predator/Trinity is not for everybody.

[18BKLR]

"I think the misconception by you and others is that DiabloSport has dedicated staff to TCM support working just on TCM support and I don't believe that is the case. They may work on it here and there but it was not a priority for them."




You just answered yourself. You drank the Kool-aid. That is the problem we all did. That much money for something that others are getting full use out of and we get half use out of. That is my point, They don't care. If they did it would be done. This is verified by others out there that can do it. You answered yourself. Others around here just don't want to admit they got shafted. Even if there are no dedicated people working on the TCM you would think in 3 years they could figure it out. No word from them as to even know when to expect it. Look at the no TCM supproted thread. If even half of those people just posted once they made quite a penny off of all the units they sold. Those are only people that belong here as well. You have to get away from the Kool-aid and wake up. The data logging is great. Love it. But this whole unit could be a simple program on a laptop that is plug and play via USB. You dont need this giant cheap looking "programmer". Since you have it though it makes it look like you got something for the 300 or 400 bucks you spent. You can moniter everything that the Predator can do with a simple program that moniters OBD II systems. Anyway, we can complain all we want and it seems it doesn't get us anywhere. That tells me that I will steer everyone I can away from Diablo until we get full use of the tool like everybody else.

[concoursd]

I didnt answer myself, I answered you. I exposed the core problem to your outlook.

I am not drinking the kool aid. You want something that you knew didnt exist. You already acknowledged earlier that you knew it wouldnt do TCM functions before you bought it and you say they shafted you because it still doesnt do it. Many of the customers that were told by their reseller that TCM support would be included got refunds or did chargebacks. There was recourse for those customers. But really, this is not a big secret. I mean, look at all of the signatures with the No TCM Support logo. You answered yourself with that TCM campaign issue. If DiabloSport wanted to shaft you they would delete and remove the logos and threads concerning this but they dont.

You are being unreasonable and your logic does not follow.

They dont state an ETA because they dont have one. You may be familiar with the Trinity. Well they announced the trinity concept almost 4 years ago. They had a drawing of one about 2.5 years ago and then they shipped the trinity last year. Why didnt they have a working version shortly after announcing it? Because things take time and their staff only has so many hours in the day to work on new things and maintain the current things. Every time a new calibration is released by the OEM, who fixes that, the magic calibration fairy? How about the numerous additions of new tuning in free updates to refine their tunes on older part numbers. How does that magically just happen? What about supporting the new computer systems for new vehicles etc.

You keep debating me about the cost of a giant cheap looking programmer. My iphone doesnt have TCM support and it cost more than the Predator. Damn Apple shafted me. They're a huge company, why no TCM support for my iphone. Oh wait, thats right, they never advertised TCM support for the iphone.

The reason for a handheld device, which has been the industry standard for over 10 years, is because NOT EVERYBODY HAS A LAPTOP.

I think the kool-aid your drinking is this. Why can Lew make a custom tune for someone for $75 and custom tune shops like Black Bear charge $250-400. They are charging for the same service. None of them are charging you for a cheap programmer and none of them offer you anything told in your hand. It seems to me that your getting the shaft with a huge service fee. Both rely on datalogging (for the $400 service). And Lew doesnt even need you to ship him stuff, its all done by email.

If anything, mail order pcm flashes or even ones done by local shops should not cost more than $75. After all, they're not giving you anything tangible that costs them money to make and they use the same tunes and cal files over and over so it really only takes them less than an hour to get you tuned.

The bottom line of all of your accusations and rants is this. The Predator is not for everyone. As you have stated, it is obviously not for you. Your unhappy. So use another service. And if you like their service then refer people to it. Those people will take your advice and some will follow it. Others will see the cost and unique issues of flashes and decide to buy a handheld like the Predator.

[drillteamleader]

This is exactly how I feel !!!! I did't know that I wouldn't have tcm support. And I think this is exactly what DS wants.. I have already spent the time and money and they are not worried about making this right. In the three years it has been, all other programers that I have looked into have TCM support.. What did DS do, They produced a new programer that has a display.. wooopppiiiidddddyyyy dddddoooooo Now if I want TCM they will give me $99 towards a new programmer, IF THEY EVER RELEASE THE TCM.. Thanks but no thanks... They can have it shoved up their ... sideways for all I care.



P.S. they changed my password the last time I posted, I was saying about the same thing I am now.. I MUST HAVE BEEN RIGHT! F.U.

[tdub09]

hey drillteamleader depending on what year your truck or car is i kno for a fact that if its 09 no other company has anything that will work on it i work with a speed shop and have already been thru this! now if its older yea they may have it however you tell me a tune company that if you took the same truck or car both stock put a diablow tune on with no tcm and then you pay you tune and hassle for taking you ecm on and off and shipping compare!! where i live i havnt seen anything beat a diablo tuned car or truck vs a custom tune that you have no control over!!! and if it did it was by an inch!! also think bout it if you get wheatly or whoever to tune your tranny guess what its how they set it you cant customize to your driving style or your truck or car where it likes to kick down or shift!!! for the money diablo has done a stand up job i was very angry when i bought it and it didnt even work bc my truck wasnt supported! however i had some patience and gave it some time! for the things you can do with the diablo you cant beat it!! even if its a diagnostic tool to a good one of those is at least 150 to 300 bucks! plus being able to adjust and set custom tunes and have the power to remove and put tunes back on as you please!! JMO, and no they cant please everyone but thats life.. and for ppl to hate diablo so much why did you buy it in the first place?? just bc they said there working on it doesnt mean it would be done then it would be diff if they would have givin a release date but they havnt!!! if somebody tells you to jump off a bridge you gona do it?? then same applys to diablo they didnt make you buy there product nor did they say that TCM support would be out at specific time YET!!