CAR WON'T START after failed update

[kawizx9r]

Just purchased the DSP and received it today via mail.

Updated it via dsdownloader and did the calibration setup (after receiving CALLID via tuner). Well I plugged it into the vehicle to install the tune and it failed giving me 'missing file/vpp issue'

I rebooted it by hitting 'continue' and it reloads and gives me the same vpp issue message.

Rebooted and disconnected it. My car won't turn on, HELP!

[kawizx9r]

Been on hold for an hour

I need my car running!

[kawizx9r]

Hour and 13 minutes on hold...

[kawizx9r]

Still on hold....

[kawizx9r]

Guess I should add some info..

Tuner is updated to 9.2 and calibrated via dsdownloader.

Vehicle is a 2003 Chrysler PT Cruiser GT. Diablosport Predator Tuner is U7134 (used for both SRT4 and PT GT)

[ram2500smoken]

yea thats all they do is ceap you on hold my truck didnt run for a week bc on my trinity and they still havent got my trinity fixed but at least my truck is running agian all u can try to do is go to orginal back up and if it dont work wait a hour and try agian thats what i had 2 do the past 3 times my trinity fucked my truck up

[kawizx9r]

Yeah I tried to 'restore' the original back up but the unit says nothing was written to the tuner, and that it hasn't even been married.

This sucks! I really need my vehicle, and I hate how because of a faulty unit I have to pay the consequences.

[kawizx9r]

Waiting an hour and 46 minutes on hold

[ram2500smoken]

yea it cost me 900 dollars on a new ecm for my truck bc my trinity didnt work rite and that sucks that it aint married 2 it

[kawizx9r]

Geez......this sucks so much

[06MonteSS]

Kawizx - no one there after 5:30 Eastern Time....

9am - 5:30pm Eastern Time.. Mon - Fri....

and a lotta the guys are at the SEMA show this week, so the tech lines are going to have a decent wait time...

best bet is to call around 8:45 - 9am eastern time..

[kawizx9r]

Yeah I'm on the westcoast.....so used to central time (just moved here from illinois) DOH!

Well I spoke to the vendor and he's a bit stumped as to how the diablosport even connected properly to my computer (since he believes there was a fault in the diablo receiving the calibration file from my computer). I bought a serial-usb cable from radio shack (gigaware) and he says the serial/usb cables are hit or miss.

I thought everything was going fine since dsdownloader connected to the tuner properly and it even showed the vin number of my vehicle/etc/and even displayed that it wasn't married.

[kawizx9r]

The WEIRD part is (the instructions are so SIMPLE), during the step by step of trying to perform the 93-oct tune to my vehicle, during the process of key on/off it then started to 'load' and I got the VPP issue. I guess I didn't even get into installing the tune because it never even backed up my original hence not being married.

[j.mike@diablosport]

We can definitely get this straightened out, but I definitely need you to call us up with the tool hooked to the vehicle so we can try some recovery procedures. Friday is usually a lighter day for us, but your best bet is to call before 12:00 EST.

[kawizx9r]

We can definitely get this straightened out, but I definitely need you to call us up with the tool hooked to the vehicle so we can try some recovery procedures. Friday is usually a lighter day for us, but your best bet is to call before 12:00 EST.

Thanks Mike!

The vendor has another DSP sitting on shelf and says he can send it out my way JUST IN CASE it's my particular unit. In the meantime, I have someone coming out here with a few different sets of serial/usb cables in case that's the problem. My car's SKIM activated, a security feature that prevents the car from being turned on/stolen so I guess I jumped the gun on that one. Was just wondering though why I got the VPP issue/missing file.

Hopefully it's NOT the unit and simply the cable, which again is weird because all other functions on the tuner work and it properly connects with my computer+dsdownloader program.