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ECM: Error unlock for reflash

Posted: Sun Jan 22, 2012 5:10 pm
by lockedup
tried loading the predator onto my 06 lbz seemed to be going good then it said it couldnt load the tune so it was going to reload the stock tune.. that didnt go so well either. After talking to tech support with no luck i had a gm tech try and recover the ecm and he couldnt get the ecm to communicate. I dont know if i should try and send it into diablo sport or just cough up the cash for a new ecm and throw the predator into the fire

RE: ECM: Error unlock for reflash

Posted: Mon Jan 23, 2012 11:29 am
by mikel
Send it in, we'll fix it.

RE: ECM: Error unlock for reflash

Posted: Mon Jan 23, 2012 3:09 pm
by lockedup
Ok so say I send it in and yall can't fix it. am I expected to pay anything

RE: ECM: Error unlock for reflash

Posted: Mon Jan 23, 2012 3:40 pm
by mikel
is the tool under warranty? it is covered for 2 years.

RE: ECM: Error unlock for reflash

Posted: Mon Jan 23, 2012 3:59 pm
by lockedup
seriously doubt it

RE: ECM: Error unlock for reflash

Posted: Mon Jan 23, 2012 4:08 pm
by mikel
if it is under warranty (copy of reciept showing purchase within 2 years) I can issue a call tag and pick up the Pred and ECU, and fix both at no cost.

If the tool is not under warranty, i can still get you an rma# to send the PCM in at your cost, but we'll fix it for no charge, then send it right back.

Thanks

RE: ECM: Error unlock for reflash

Posted: Mon Jan 23, 2012 5:33 pm
by lockedup
I appreciate the quick response. Whats the average turnaround on something like that?

RE: ECM: Error unlock for reflash

Posted: Mon Jan 23, 2012 5:36 pm
by mikel
not too long, usually 10-14 days.