Initial inTune setup ?

[Ill_Born_SS]

Yes you can reboot it! Are you sure the ignition is ON not just in accessory mode.

[Ill_Born_SS]

What are you installing it on?

[Ill_Born_SS]

No aftermarket devices. Stereo,trailer brakes etc.

[Ill_Born_SS]

Try calling tech support 1 877 396 6614 they can walk you thru it or Help more.

[mikel]

yeah, thats odd, please give us a call.

Any chance you have a different supported vehicle you can try it in?

[BlackZ71Silverado]

If the unit is bad, are they going to replace it for you, or try the "over the phone fix"? It should only take like 30 seconds to ID your vehicle once the key is turned to the ON position.