dataviewer "command not supported"

[AZlxsrt]

i downloaded the most recent dataviewer and have completely updated the Intune. everytime i hook the tool up the dataviewer finds it immediately then asks me to choose what log to view and prompts me this message. 'command not supported'. whats the problem?

[mikel]

are you updated to 1r02a?

[AZlxsrt]

yes application says 1r02a

im using windows 7 home premium. if that makes any difference?

[mikel]

can you post one of the logs here?

[AZlxsrt]

this is the first log i made. My Intune also will no let me display the log on the device it says "not yet supported" i could do this on my predator can we expect to get this as an update in the future for the Intune?

[mikel]

this log opens and plays back for me fine on DV 3308....?

[AZlxsrt]

? I've tried every day w/ a new diff log. You think it could be my computer OS? I tried on my lap top w/ Vista and it couldn't find the device.

[mikel]

are you sure you have the latest 3308 version of DV?

[AZlxsrt]

i got it to work but i have to manually grab it from the file drop down menu?

[roadboy]

i am having the same issue. The intune will not allow me to view the datalog nor will the latest dataviewer read the datalog. says it is an unsupported file. what is the fix?

[06MonteSS]

copy the saved data log file from the intune to your PC's harddrive... then open the file from your harddrive...

I've had an intune since beta testing it, and have never had a problem with the dataviewer and log files...

copy it from the intune to your harddrive, then open it from your harddrive not the intune, no issues...