An internal update has been installed that requires a reboot

[GMC2500HD]

I have Trinity t1000 part #6JWPJCF / 2005 GMC 2500hd 6.0 gas

Purchased May 4/2012

Yesterday I tried it in my truck , the unit will not pass the locked screen saying "An internal update has been installed that requires a reboot".

And keeps saying
"An internal update has been installed that requires a reboot.
Please unplug your Trinity briefly to cycle the power.(1)"

And now it just keeps saying that. Won't connect to the car, won't connect to the computer.

I live in Canada, what would you suggest I do RMA or take it back to the dealer I bought it from Please help

Thanks

[Mike_Levy]

See if the dealer will take it back. For Canadians thats always a better option since shipping and duties are pretty high.

[mikel]

yup, that or rma the tool, and we'll fix it.

[GMC2500HD]

Thanks for the replies,I'll see if the dealer will take it back first if not RMA it is!!!

[Meo83]

I also have the same problem as him. After my update my t1000 trinity did the same thing as Mr so high... An internal update has been installed that required a reboot. Please unplug your trinity briefly to cycle the power.(1) It's a what this... her will make you always this after each update that you ask us to do? It would be very unpleasant for a product has to award the. I just Quebec... What I can do. Thank

[mikel]

please fill out the rma request form.

Thanks

[tboych]

I just had this happen to me as well with the current update on my 2011 Ram 1500 5.7 and looks like my only option is to RMA. I was just trying to return my truck to stock and it froze up for quite a while so I unplugged it for a reboot. It looks like I don't have a back-up for my OEM tune anymore after I had to re-format my laptop recently. Is getting it back a lost cause and I'm now going to have to get the PCM re-flashed at the dealer?

Thanks