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Exchange

Posted: Mon Mar 11, 2013 12:00 pm
by Kchurch
I just bought Friday an Intune for my 2005 duramax lly and want to upgrade to Trinity. I restored the truck to Factory and it still shows my VIN. I went to 4wheel parts in WPB and they won't exchange it. What can I do?

Ken

Re: Exchange

Posted: Mon Mar 11, 2013 1:08 pm
by mikel
as long as its restored, its good to go back.

Thanks

Re: Exchange

Posted: Mon Mar 11, 2013 2:01 pm
by Kchurch
Mike if you get a minute could you please contact Rob at the WPB 4 wheel parts store to explain so That I can get the Trinity I can't get through on your Tech Line. (561) 687-7779.

It would be much appreciated.

Thanks
Ken

Re: Exchange

Posted: Mon Mar 11, 2013 2:58 pm
by BlackZ71Silverado
Kchurch wrote:Mike if you get a minute could you please contact Rob at the WPB 4 wheel parts store to explain so That I can get the Trinity I can't get through on your Tech Line. (561) 687-7779.

It would be much appreciated.

Thanks
Ken

Pretty sure YOU need to contact the company you purchased the unit from and work things out with them. A similar issue happened a while back with a different vendor and DS said you had to work things out. The company you bought it from should honor the DS warranty and return policy....Good Luck.

Re: Exchange

Posted: Mon Mar 11, 2013 4:15 pm
by Kchurch
I can't believe it! 4 wheel Parts just called me and said that you guys called them and resolved my issue. With all of the tech companies out there today, this is the type of service that makes the difference and keeps customers coming back.

Thanks again

Ken
Q

Re: Exchange

Posted: Mon Mar 11, 2013 6:38 pm
by mikel
Glad we could help :)