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origonal backup issue !!!!

Posted: Mon Nov 04, 2013 12:36 pm
by faisal
Hi

I am not able to restore the original backup

Challenger SRT 2012 using trinity
Please Help

Re: origonal backup issue !!!!

Posted: Mon Nov 04, 2013 1:01 pm
by garrett
are you receiving and specific messages? What are you entering to restore back to factory?

Re: origonal backup issue !!!!

Posted: Mon Nov 04, 2013 1:13 pm
by faisal
I am not receiving anything

it just reload

I am going to tunes than selecting original backup

Re: origonal backup issue !!!!

Posted: Mon Nov 04, 2013 2:11 pm
by garrett
go to options/troubleshooting and select restore original backup. Does that go through?

Re: origonal backup issue !!!!

Posted: Mon Nov 04, 2013 2:52 pm
by faisal
this option is not available under option/troubleshooting

Re: origonal backup issue !!!!

Posted: Mon Nov 04, 2013 2:58 pm
by faisal
the version is v.1r10b

Re: origonal backup issue !!!!

Posted: Tue Nov 05, 2013 1:01 am
by faisal
So I am not getting any support!!!!???


Pushing me to make a call than staying in hold for 30 min while calling from international.

This is not the kind of support I was expected.

At the end it is my mistake to go with Diablo

Re: origonal backup issue !!!!

Posted: Tue Nov 05, 2013 7:08 am
by DarkKn1ght
There is a newer version of the software but they need to talk to you to walk you through how to fix it. Try setting up an appointment to call them so they can help you.

Re: origonal backup issue !!!!

Posted: Tue Nov 05, 2013 11:17 am
by garrett
faisal wrote:So I am not getting any support!!!!???


Pushing me to make a call than staying in hold for 30 min while calling from international.

This is not the kind of support I was expected.

At the end it is my mistake to go with Diablo
Spoke to you today, let me know if you have any further troubles.