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BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Sat May 03, 2014 7:44 am
by klein1j
I tried restoring my original back up and it fails to restore with Error -1.

I know it is Saturday but this is my only driver and it wont start... Please Help!!

:drivingbad:

2014 Jeep Grand Cherokee 5.7 HEMI

Re: BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Sat May 03, 2014 8:25 am
by dusterman
Sorry bud. But your stuck till they open on Monday. This happened to me and I had to send my ecu to them. But they have sent a update out that helps but they have to be on the phone with you to do it.

Re: BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Wed May 07, 2014 6:34 pm
by klein1j
I just wanted to say thanks to the DS support team.

I sent my PCM in and got it back in 2 days.

Excellent job. Thanks again...

Re: BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Thu May 08, 2014 9:41 am
by mikel
klein1j wrote:I just wanted to say thanks to the DS support team.

I sent my PCM in and got it back in 2 days.

Excellent job. Thanks again...
we were able to see what happened and why, and Im confident you wont have any issues moving forward.

Thanks

Re: BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Mon Jun 02, 2014 11:40 pm
by fandyfas64
Greetings, I have the same problem with my 2013 Dodge Charger SRT8, trying backup factory setting and stopped half way at 54% and it fails to restore with Error -1 also. Please let me know where should I send the ECU to be fixed. Please help. Thanks in advance.

Re: BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Tue Jun 03, 2014 10:00 am
by mikel
fandyfas64 wrote:Greetings, I have the same problem with my 2013 Dodge Charger SRT8, trying backup factory setting and stopped half way at 54% and it fails to restore with Error -1 also. Please let me know where should I send the ECU to be fixed. Please help. Thanks in advance.
we can fix this by updating the device, pelase call with the tool plugged into a pc.

Re: BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Tue Jun 03, 2014 11:04 am
by fandyfas64
Thanks for your response. At what time you all close for the day? I am in Pacific Time. That way I can schedule to get out of work and be at home to call you guys with the tool connected to my PC.

Re: BACKUP FAILED, CAR WON'T START. PLEASE HELP

Posted: Tue Jun 03, 2014 11:11 am
by mikel
we are here until 5:30 PM EST.