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My intune Failed last update, now won't fully boot
Posted: Tue Mar 17, 2015 11:01 pm
by Othelious
got an error Failed to Install Group5_Update.ITFG updating to the new firmware and DB's, and then it popped up a screen with a button to continue, then click that, and it goes to the intune screen with the intune bar at the top, and black background with the wait circle in the middle and that stops spinning and hangs right there after boot. it goes no further.
Re: My intune Failed last update, now won't fully boot
Posted: Wed Mar 18, 2015 9:46 am
by mikel
can you access the intune drive on the PC?
Re: My intune Failed last update, now won't fully boot
Posted: Wed Mar 18, 2015 10:59 am
by Othelious
Unfortunately no. It us just after the redbars and flips to the black screen it hangs. Nothing shows on the PC yet. So no drive.
Re: My intune Failed last update, now won't fully boot
Posted: Wed Mar 18, 2015 12:01 pm
by mikel
OK, please fill out the return form on our site under support and get it sent in for a fix.
Re: My intune Failed last update, now won't fully boot
Posted: Wed Mar 18, 2015 12:09 pm
by Othelious
running into a snag on the form.. I am not sure why I should be responsible for a repair cost, when it is your software that borked it. It was working just fine, and your update broke it.
Re: My intune Failed last update, now won't fully boot
Posted: Wed Mar 18, 2015 12:25 pm
by mikel
How long have you had the device?
Re: My intune Failed last update, now won't fully boot
Posted: Thu Mar 19, 2015 1:10 pm
by Justsmith89
Revised..
Re: My intune Failed last update, now won't fully boot
Posted: Thu Mar 19, 2015 3:24 pm
by Othelious
Thanks for the chat on the phone Mike.. its on the way.. should be there mid week next week.