Stopped working after update

[JaredArcher]

Hey guys,

I'm new to the diablosport world. I just got my i1000 for my 2007 yukon yesterday. When I got it I connected it to the yukon and everything worked perfectly. I was able to install the 87 tune and mpg tune and the firm shift transmission tune. After installing the tune I decided to do some datalogging and plugged the tuner into my pc later last night. I apparently had 1r03y so it updated. Now I have 1r04e.

After the update I decided to go back to a modified stock tune to see if I could tell a difference. If I couldn't tell a difference, I'd just keep the modified stock tune. It wrote the ecm tune, but right after it was done, it said "encountered an unexpected error, writing failure log." After a couple minutes the screen went blank. I unplugged it, hoping the truck would still start. It did, and apparently the ecm tune was successful, but the transmission tune never happened. Also, when I look at my tunes, the original backup is the only one there (for both the ecm and tcm) with no sight of the "last written tune."

Now I'm afraid to use the tuner for anything drastic. I tried to use it as a scan tool and it freezes up after telling me to turn on the ignition. It also freezes when trying to get the vehicle info.

Did I get a bad update? Half the time in the firmware info there will be an asterisk next to almost all the version numbers but then other times (like now) they all say (ok).

Also, here's all the firmware info:

App: 1r04e
dcx:1r01e
ford:1r01v
gm:1r02k
dcx pid:1r01b
ford pid:1r01b
gm pid:1r01a
dtc:1r01a
vin:1r01e
info:1r01b
Any help is appreciated. I just don't wanna turn my vehicle into a brick.

[JaredArcher]

Any ideas?

[06MonteSS]

they don't work weekends bud..

9am-6pm Eastern Time, Monday-Friday...

[mikel]

the tool should try to restore the stock tune if it failed last time id let it go through that process.

[JaredArcher]

Thanks for the reply Mike.

I'll try that this afternoon. One question though:

It freezes after telling me to turn on the ignition when trying to use it as a scan tool or when looking up the vehicle info. What are the chances it'll do that when writing a tune? Or does it freeze up during those other times until I get it to restore back to factory?

I'll make sure to try the restore before y'all close this afternoon.

[06MonteSS]

anything aftermarket installed on the vehicle? if so, you need to disconnect it.. i.e. aftermarket stereo, subs, amps, nav, remote start, alarm, seat heaters, trailer brake/light setup, etc.. anything aftermarket like that (or dealer installed) needs to be disconnected..

and turn the key on first before trying to do anything..

connect the tool to the truck.. let it boot up to main screen..

turn your key to ON..

wait 15 seconds...

then do what you need to do..

[JaredArcher]

It's all stock. But I'll try that sequence.

Only thing I can think of is the times it worked perfectly, the radio was off and it may have been muted but on when the error occurred. It came from the factory with xm radio and I think I recall something about it causing problems if its on when the tuner is writing. But then again I may have had it turned off the whole time. I honestly can't remember. If it was on and caused the error, am I still OK to try the restore?

[06MonteSS]

yeah, have to make sure everything inside is turned off.. radio, lights, fan/blower, etc.. everything turned off.. and do not operate power windows or anything while flashing the vehicle..

[hebe_jebe]

anything aftermarket installed on the vehicle? if so, you need to disconnect it.. i.e. aftermarket stereo, subs, amps, nav, remote start, alarm, seat heaters, trailer brake/light setup, etc.. anything aftermarket like that (or dealer installed) needs to be disconnected..

I have nav, heated/cooled seats, remote start, dvd, etc.... all of which are factory installed. How in the world would I disable all that?

[JaredArcher]

Ok so I'm going to give the update to the situation as of now. There are so many threads on here that abruptly end. I don't want this one to be that way so here we go:

I called and talked to Vas. Something happened when the tuner encountered the error after the modified stock tune. I can't get it to attempt to write any tunes or revert to stock right now. It goes to the "key on" screen then goes to a black screen with the loading wheel and freezes. Vas explained that we would need to plug it in to the computer in order to do a few things before resetting the tuner. Now of course, this is the exact time that my phone decided to drop the call.

So I've been on hold from the time the call dropped (about 4:30) until now (5:03). This is central time so I'm guessing tech support has now closed and I'll have to call back tomorrow.

To be continued...

[06MonteSS]

anything aftermarket installed on the vehicle? if so, you need to disconnect it.. i.e. aftermarket stereo, subs, amps, nav, remote start, alarm, seat heaters, trailer brake/light setup, etc.. anything aftermarket like that (or dealer installed) needs to be disconnected..

I have nav, heated/cooled seats, remote start, dvd, etc.... all of which are factory installed. How in the world would I disable all that?

that's why I said AFTERMARKET..

if your stuff all came on it from the factory (and was not dealer installed), then you don't have to disconnect anything.. its FACTORY.. not AFTERMARKET/DEALER INSTALLED..

[JaredArcher]

I talked to Mike this afternoon and he determined we needed to do a reset. He made it all easy and responded to my emails very quickly. I'll be getting a new tune to load up tomorrow morning.

Thanks guys.

[JaredArcher]

Mike sent me a file this morning and it fixed the problem. Thanks Mike.

[mikel]

good deal

[sarah_ima64]

Mike

I have the same issue with my 2014 sierra my intune it freeze

i have this ( encountered an unexpected error, writing failure log.)