Viewer Not responding

[rockballer]

Have been data logging my 2014 jeep for a while now. Went to hook up my trinity today after receiving my truck back from the shop to view a few logs and every time I hook up my Trinity to the computer. It loads and recognises it but the viewer won't respond. See attached pictures. Downloaded the software on another computer I have but same issue comes up.

Any help is greatly appreciated.

[mikel]

are you just trying to upload a log?

its locked up there?

what version of DV, and what software version on the tool?

Thanks

[rockballer]

are you just trying to upload a log? Yes trying to upload a log from the handheld.

its locked up there? Has always displayed this way while hooked up to the computer but never actually had it not respond to the viewer program.

what version of DV, and what software version on the tool? 3.3 Viewer.


Thanks

[rockballer]

My shop did have the handheld hooked up at their shop though the last time it was hooked up to a computer. I got it back the other day. I logged in my vehicle since it returned now it won't respond to my 3.3 viewer when I try and retrieve the logs to look at them.

[mikel]

update to this version and try again:
http://www.diablosport.com/forum/downlo ... p?id=12633

[rockballer]

Worked... thank you