Intune Will Not Install Any Tunes After Latest Update

[hemicuda426]

Hello,

I plugged in my Intune-dcx and received an update but now it will not install a tune on my truck at all. I keep getting "An unexpected error has occurred. Please wait while failure log is created." And then it forces me to do a restore to original backup everytime. Please advise... I posted my info log below.

[mikel]

are there any files inthe runtime folder on the intune drive?

[hemicuda426]

no files in runtime folder

[hemicuda426]

Ok, I called in today and did a factory reset with Mike D. I tried to install a tune again and again and again with the same unexpected error message before I could finish loading a tune. I get the error message right after it saves my original backup and starts to build/write the tune. I don't know what to do at this point. I've spent the hours the last two nights trying to fix this thing. I remember the first day I got it the screen went white but it finally worked. Maybe I have a defective tuner? Is there anyway I can exchange it for one that works? please help

[hemicuda426]

Mike,

I did find this file in my runtime log this time. Please see attached.

BTW I sent in a RMA Request this morning. I bought the device from Sean at Hemifever Tuning in Feb 2015. I will let you guys try to fix it or hopefully send me a new one. Thanks.

[mikel]

fix for this will be released this evening.

[hemicuda426]

Awesome thanks for the quick responses.

[hemicuda426]

Mike,

Is there an ETA on the fix?

[mikel]

attached.
let it restore then load this to the intune drive, then once it updates try again and it should be fine.

[hemicuda426]

Thanks mike.