DiabloSport Server Down?

[ssmithcpd]

I was notified to recalibrate my Trinity, after plugging it into my truck for the first time. So as directed, I removed it from my truck and plugged it back into my PC. I then opened the DSDownloader and attempted to complete the recalibration.

I keep getting an error message, advising there is no connection to the server. I have a internet connection and the firewall was deactivated. I called customer service and was told that they would look into it and email me. Is this normal protocol? I'm a little concerned after paying over $1000.00 for this equipment. Any input would be greatly appreciated. Thanks!

2015 Ram 2500 Gas 6.4 Hemi with a New DiabloSport PCM

[mikel]

we're looking into this.

[ssmithcpd]

Thank you

[mikel]

can you reopen dsdl and try it again now please?

[JimH]

No, I just verified the server is not down. From your PC can you get to http://www.diablosport.com using a web browser like Chrome or Internet Explorer?

[ssmithcpd]

can you reopen dsdl and try it again now please?

I'm away from my computer, I'll try again in about 40 mins. Thanks for following up so quickly.

[ssmithcpd]

It's still not working. See attached photos.

[mikel]

this is a new error, that we cant replicate here, but we are investigating.

[ssmithcpd]

this is a new error, that we cant replicate here, but we are investigating.

Hi Mike, has the IT department made any progress on this??

[mikel]

we're working on a new version of dsdl to give you that will give us some debug info as to why it cant connect.

[ssmithcpd]

we're working on a new version of dsdl to give you that will give us some debug info as to why it cant connect.

10-4, thanks for the fasttttt response and update.

[mikel]

when you connect to the truck and try to tune it, what is the calibration ID it shows you?

[ssmithcpd]

when you connect to the truck and try to tune it, what is the calibration ID it shows you?

This is the message I received..

[mikel]

options/troubleshooting/show calid, what do you get?

[ssmithcpd]

options/troubleshooting/show calid, what do you get?

Is this when the Trinity is connected to my truck or pc? I don't recall getting any options while it was connected to my truck. It just prompted me to recalibrate via the DSDownloader.