Not working

[bojack201]

I have plugged the tuner into my computer multiple times and ran the updater multiple times after the initial update and it is still showing the message "This Vehicle is currently not supported. An update may be required. Please plug the I2 into a PC to download any updates."

[CaptainMike46]

Same here....waiting on response from Technical Support.

Update on mine: I tried it again this afternoon after checking and verifying no updates were available.....everything worked perfectly and I tuned the vehicle no problem. No idea what I was doing the other times I tried and failed.....

[mikel]

please post the info.xml file from the i2 drive.

[bojack201]

please post the info.xml file from the i2 drive.

<?xml version="1.0"?>

-<tool_info>

<registration updates="0" tool_oem="DIABLO_D" status="0" sn="14U7Z5GYRW"/>


-<applications count="5">

<application rev="2r01f" name="vehicle"/>

<application rev="missing" name="updater"/>

<application rev="2r01c" name="gui"/>

<application rev="2r01b" name="installer"/>

<application rev="2r01a" name="logger"/>

</applications>


-<databases gui="2r01c" vin="2r01fa" dtc="2r01a" dbnames="2r00">

<database pid="2r01cc" tune="2r01c" mfr="DCX"/>

<database pid="2r01cf" mfr="FORD"/>

<database pid="2r01ba" mfr="GM"/>

</databases>

<last-connected vin="1C6RD7GT1CS270424" mfr="DCX" calid="68064920AE"/>

<licenses tuned="0" available="1"/>

<unsupported vin="1C6RD7GT1CS270424" calid="68064920AE" oem="DCX"/>

<reg reg="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"/>

</tool_info>

[bojack201]

please post the info.xml file from the i2 drive.

I also got in contact with customer support yesterday and he assured me that it was a server issue and would be fixed within a couple hours and I've tried it 3 times since no dice

[mikel]

can you please attach the actual info.xml file?

[72d100]

They told me it was a server issue as well. I'm gonna try again after work

[mikel]

if you will attach the file I am requesting I may be able to make the file for you and circumvent the server.

Thakns

[bojack201]

if you will attach the file I am requesting I may be able to make the file for you and circumvent the server.

Thakns

I do apologize, how do I attach the file?

[bojack201]

if you will attach the file I am requesting I may be able to make the file for you and circumvent the server.

Thakns

figured it out

[kburntrt]

Piggybacking on this thread, i'm having the same problem for my '14 Charger. Attached is my xml file from the i2.

[mikel]

if you will attach the file I am requesting I may be able to make the file for you and circumvent the server.

Thakns

figured it out

here is your file

[mikel]

Piggybacking on this thread, i'm having the same problem for my '14 Charger. Attached is my xml file from the i2.

here is your file

[kburntrt]

Thank you! Sorry to have to ask, does it matter if i'm running on a Mac? Also where should I place the new file?

[mikel]

root of the i2 drive, then you will need to eject the drive on a mac to allow the file to import.