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Trinity screen went too bright

Posted: Mon Mar 14, 2016 11:51 pm
by Redstripe
So driving home from work, at night, and the trinity just suddenly went really bright. Tried going to settings but didnt help. Ended up unplugging and plugging back in but it booted too bright. Had to leave it unplugged. Any advice?

Re: Trinity screen went too bright

Posted: Tue Mar 15, 2016 11:11 am
by mikel
havent seen that, please fill out the return form on our site under support and get it sent in.

Thanks

Re: Trinity screen went too bright

Posted: Tue Mar 15, 2016 11:19 am
by Redstripe
mikel wrote:havent seen that, please fill out the return form on our site under support and get it sent in.

Thanks
Do i need to install stock tune back onto my vehicle?

Re: Trinity screen went too bright

Posted: Tue Mar 15, 2016 11:35 am
by mikel
thats a good idea, yes.

Re: Trinity screen went too bright

Posted: Thu Mar 17, 2016 9:00 pm
by Redstripe
mikel wrote:thats a good idea, yes.
Do i need to pay $99 if something is wrong with it?

Re: Trinity screen went too bright

Posted: Fri Mar 18, 2016 7:31 am
by 06MonteSS
if you bought the tool brand new from an authorized dealer and you're still within the 1 year warranty period, no..

but if you bought the trinity used, or have had it more than 1 year, then yes.

Re: Trinity screen went too bright

Posted: Fri Mar 18, 2016 4:53 pm
by Redstripe
06MonteSS wrote:if you bought the tool brand new from an authorized dealer and you're still within the 1 year warranty period, no..

but if you bought the trinity used, or have had it more than 1 year, then yes.
Bought it less than 2 months ago from your website. Sending out monday, do i need to include cables?

Re: Trinity screen went too bright

Posted: Sat Mar 19, 2016 12:24 am
by 06MonteSS
well, not from MY website.. but from shopatron/diablosport website.. and yes, include everything in the return... including a copy of the receipt/order sheet, etc..