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Unable to restore vehicle (2013 RAM 5.7)

Posted: Sat Apr 23, 2016 5:01 am
by meti
Hi all,

I had serious problems with my intune and now I am unable to restore vehicle and unmarry the inTune from my RAM.

Let me explain:
1. Update application didn't start on win 7 64bit.
2. after unconnecting the inTune and an complete shutdown and reboot of my computer I was able to update the inTune.
3. when connecting the inTune to my car, I realized that I was able to change my tire size. I was thinking everything is OK.
4. a few days later I tried to restore the vehicle but got an error: no backups found.
5. my inTune is already locked to my RAM, I can change tire size. I didn't try to load another tune to the vehicle.

The original tune of my RAM is gone. I cannot restore vehicle to factory setting. I cannot unlock the inTune from my RAM.

What can I do?

Re: Unable to restore vehicle (2013 RAM 5.7)

Posted: Mon Apr 25, 2016 3:32 pm
by mikel
please post the info.xml file from the intune drive.

Re: Unable to restore vehicle (2013 RAM 5.7)

Posted: Tue Apr 26, 2016 1:15 am
by meti
Here is the file.