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Vehicle not supported even after update

Posted: Sun Dec 25, 2016 9:58 am
by maxo64
Hi all,

I got the "calibration update required" message then "vehicle not supported" last night, on my 2013 charger SXT.

I plugged it in a computer and updated the calibration but still I got the "calibration required" message.

I updated the firmware too with no success so far.

Any idea how to fix this? info file attached.

Re: Vehicle not supported even after update

Posted: Tue Dec 27, 2016 2:46 am
by maxo64
Help anyone? :(

Re: Vehicle not supported even after update

Posted: Wed Jan 04, 2017 9:17 am
by mikel
did you take the vehicle to a dealer without restoring the stock tune?

Re: Vehicle not supported even after update

Posted: Wed Jan 04, 2017 11:18 am
by maxo64
Yes, the dealer called for a recall to fix the spare tire and something else 2 weeks ago. But I don't know if they reflashed the ECU.

Re: Vehicle not supported even after update

Posted: Wed Jan 04, 2017 2:22 pm
by mikel
they did...this is why you must always restore when going to the dealer or they will flash it and lock you out.
Please give us a call with the tool powered up so we can reset the device.

Thanks

Re: Vehicle not supported even after update

Posted: Wed Jan 04, 2017 5:11 pm
by maxo64
Done. It worked perfectly.

Thank you so much Mike.

Re: Vehicle not supported even after update

Posted: Sat Jan 14, 2017 10:56 am
by tt.personalaccount
What did he say to do? My new Diablosport is doing the same thing.
2006 Chrysler 300C 5.7L

Re: Vehicle not supported even after update

Posted: Mon Jan 16, 2017 10:25 am
by mikel
tt.personalaccount wrote:What did he say to do? My new Diablosport is doing the same thing.
2006 Chrysler 300C 5.7L
did you go to the dealer without restoring the stock tune first?

Re: Vehicle not supported even after update

Posted: Mon Jan 16, 2017 12:52 pm
by tt.personalaccount
Thanks Mike. I haven't been to the dealer in nearly a year. A couple years ago they replaced the motor for me if that helps figure this out any. This is the first time I have tried a Diablo (or any other device) on the car.

Re: Vehicle not supported even after update

Posted: Mon Jan 16, 2017 1:04 pm
by tt.personalaccount
My info.xml file:


<?xml version="1.0"?>

-<tool_info>

<registration updates="0" tool_oem="DIABLO_D" status="0" sn="14U7Z5MO4R"/>


-<applications count="5">

<application rev="2r01n" name="vehicle"/>

<application rev="2r01c" name="updater"/>

<application rev="2r01i" name="gui"/>

<application rev="2r01d" name="installer"/>

<application rev="2r01a" name="logger"/>

</applications>


-<databases gui="2r01f" vin="2r01g" dtc="2r01a" dbnames="2r00">

<database pid="2r01cc" tune="2r01f" mfr="DCX"/>

<database pid="2r01cf" mfr="FORD"/>

<database pid="2r01ba" mfr="GM"/>

</databases>


-<system rev="1r01a" config="1r01d">

<option name="Wifi" driver="v4.0.2_9000.20130911" enabled="true"/>

</system>

<last-connected vin="2C3KA63H26H455094" mfr="DCX" calid="05094779AL"/>

<last-connected calid="04692392AIke0v0"/>

<licenses tuned="0" available="1"/>

<reg reg="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"/>

</tool_info>

Re: Vehicle not supported even after update

Posted: Mon Jan 16, 2017 4:07 pm
by tt.personalaccount
I didnt have it in "Run" :normal:

Re: Vehicle not supported even after update

Posted: Tue Jan 17, 2017 1:09 pm
by mikel
OK, so you are good to go now?

Thanks

Re: Vehicle not supported even after update

Posted: Tue Jan 17, 2017 7:52 pm
by tt.personalaccount
Sure am. Thank you Mike :D

Re: Vehicle not supported even after update

Posted: Fri Jan 20, 2017 7:35 pm
by pdimarco
Can I get the same help? I have the latest update and still get this issue and the dealer updated my PCM without my knowledge. I had the car there for a Alternator and when I picked up the car I saw they updated the PCM.

What can I do now?

Re: Vehicle not supported even after update

Posted: Wed Apr 05, 2017 10:36 pm
by natejfields
im having same exact issue. i dont remember if i restored back or not. had airbag recall on my charger and he told me they flashed or updated cars computer. now i get the calibration update message. no new updates available for the intune.