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HELP: intune no longer works with my vehicle?

Posted: Tue Jan 31, 2017 3:07 pm
by VaderPainter
I decided to change some of my settings on my 2005 Dodge Ram. When I hooked up my intune it is telling me that my truck has already been programmed with an intune and asks me to remove it and hook it up to a computer. I did this and thru the installed program nothing happened. Is there an update I am missing? and why would this be happening if this is the one I used to program it and I have not messed with it in a couple years either upgrading the firmware in the unit or updating the settings in my truck? Can someone please help me?

Bob
678-358-9472

Re: HELP: intune no longer works with my vehicle?

Posted: Tue Jan 31, 2017 4:34 pm
by mikel
please post the info.xml file from the device.

Re: HELP: intune no longer works with my vehicle?

Posted: Tue Jan 31, 2017 6:28 pm
by VaderPainter
where do I get that and how do I post it here?

Re: HELP: intune no longer works with my vehicle?

Posted: Wed Feb 01, 2017 9:05 am
by mikel
its on the i2 drive, use the upload attachment option at the bottom here.

Re: HELP: intune no longer works with my vehicle?

Posted: Wed Feb 01, 2017 8:13 pm
by VaderPainter
Here is everything I can gather off of the tool and my laptop.

Re: HELP: intune no longer works with my vehicle?

Posted: Wed Feb 01, 2017 8:14 pm
by VaderPainter
Here is the data I can get to.

Re: HELP: intune no longer works with my vehicle?

Posted: Wed Feb 01, 2017 8:14 pm
by VaderPainter
Here is the data requested

Re: HELP: intune no longer works with my vehicle?

Posted: Wed Feb 01, 2017 8:16 pm
by VaderPainter
Here is the data requested

Re: HELP: intune no longer works with my vehicle?

Posted: Thu Feb 02, 2017 1:22 pm
by mikel
i am asking for the file called info.xml that lives on the drive called i2 on your pc, use the upload attachment option below the reply area to add it to the post please.

Re: HELP: intune no longer works with my vehicle?

Posted: Thu Feb 02, 2017 3:33 pm
by VaderPainter
here is the file

Re: HELP: intune no longer works with my vehicle?

Posted: Mon Feb 06, 2017 10:49 am
by VaderPainter
Were you able to get what you needed from the file I posted?

Re: HELP: intune no longer works with my vehicle?

Posted: Mon Feb 06, 2017 11:01 am
by mikel
the tool shows to be married to the device, has the vehicle been updated by a dealer?

Re: HELP: intune no longer works with my vehicle?

Posted: Mon Feb 06, 2017 5:43 pm
by VaderPainter
no it has not been to a dealer in years and has not had any updates. How do we fix this issue?

Re: HELP: intune no longer works with my vehicle?

Posted: Tue Feb 07, 2017 12:22 pm
by mikel
give us a call and we can reset the tool.