Froze up

[Jconey]

Tried using the ignition updater and this is what I got. The device is froze on the screen you see, never goes to the disclaimer screen. Need some help here please.

[mikel]

you cant click agree on the screen, even after rebooting the tool?

[Jconey]

Now it says device error and to contact tech support. Guess I'll have to call if I ever get a chance during business hours

[mikel]

please post the info.xml file from the i2 drive so we can checdk it out.

[Jconey]

Here ya go.

[mikel]

Here ya go.

its up to date, is it working properly in the vehicle?

[Jconey]

Ya, I have it installed on my truck. It was updated and installed before the ignition updater. I've been scared to plug it in to my truck after the new update. It's weird and not working plugged into my computer. I don't want it to make my truck broke down. I would like to plug in and change tire size, but I'll wait until I know it's going to work.

[Jconey]

So, it's been a couple month now and my device is still froze on the screen above. Can't do anything. Can't update, can't tune my vehicle. Basically it's utterly useless.

[mikel]

which screen is it stuck on exactly?