inTune i2 procharger help

gill7784 · Post by **gill7784** » Fri Jul 28, 2017 5:49 pm

Good afternoon,

I just received an inTune i2 with my Procharger kit for a 2017 Mustang GT. I am unable to access any advanced tuning options such as backing up my factory tune (required by Procharger). When I plug the device in, I select the "tune" option from the main menu and I'm presented with a screen that says "install calibration update onto vehicle", to which I can only select yes or no. There is no advanced tuning option nor a way to backup my tune. If I select yes, it goes through a writing process of some sort but does not save a backup of the stock tune. If I select no, I'm simply kicked back to the main menu. I need to figure out a way to save my stock tune to the device so that I can send it to Procharger. Not sure if this is related, but I previously had a Lund Racing tune on my car, but returned it to stock prior to attempting the inTune. Any help would be greatly appreciated!

Just an update: I took my inTune back down to my car to make sure I wasn't missing something. Now when I plug it in and go to the tuning menu, I get the vehicle not supported notification and am prompted to check for updates. Unfortunately, the update process returns the "no updates found" message.

Post by **mikel** » Mon Jul 31, 2017 7:55 am

the device says it is already married.
Are you sure it hasnt already saved the backup?
there'd be a copy of the inthe i2 drive/tunes folder.

gill7784 · Post by **gill7784** » Mon Jul 31, 2017 8:23 am

Thanks so much for getting back to me first thing in the AM! I'm positive, there's nothing saved on the device.

Post by **mikel** » Mon Jul 31, 2017 8:26 am

Lets reset the device.

give us a call with it powered up or go to settings/advanced/tech support/advanced/registry reset and type out the key and email it to me and leave it on that screen until I reply.

Thanks

gill7784 · Post by **gill7784** » Mon Jul 31, 2017 8:55 am

I called and had it reset. I'll try connecting to my car at lunch and post an update. Thanks for the help!

gill7784 · Post by **gill7784** » Mon Jul 31, 2017 3:23 pm

Just an update. The device reset worked, but I continued to get a vehicle not supported message. I called customer support and Wyatt took care of me. He sent a file that got things working properly.

Thank you for the great customer service! Time to instal my Procharger

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inTune i2 procharger help

inTune i2 procharger help

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Re: inTune i2 procharger help

Re: inTune i2 procharger help

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