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log file error!
Posted: Fri Aug 11, 2017 3:37 pm
by charged392
ok trying to tune customer nd cannot open his logs now for some reason. I have about 4-5 already issue free working fine. he sent me one last one and I get nd error message when I try to open it. he has since made me 3 others to try and same del with them also.
the message reads
Critical failure: log file error log file was invalid format.
the log is saved like the last 100 or so from diff customers I have and they all work issue free. I need this to open and it wont is there something I could have done or that happened to cause this.
Re: log file error!
Posted: Mon Aug 14, 2017 11:57 am
by mikel
can you post some of those logs here?
Any chance we can get the info.xml file from the i2 drive?
Re: log file error!
Posted: Sun Sep 17, 2017 12:13 pm
by bright white rt
Here are two examples of log files where I get "Log File Error"
I have a 2012 Challenger R/T with a 5.7 based 392 with a Whipple.
These are logged with a Trinity
The CROM file is use is the one that ends in "g"
The dataviewer release that I use is 3.4.1.4
If I try to open one of my logs (like those above), I get the "Log File Error".
If I open a log that was previously logged on someone else's Trinity and then try to open one of those above, the logs above will open correctly.
Re: log file error!
Posted: Mon Sep 18, 2017 12:11 pm
by mikel
Both of these logs open fine for me in 3414....
Re: log file error!
Posted: Tue Sep 19, 2017 2:52 pm
by bright white rt
Did you already have other known good files opened and then open one or both of these?
Close 3414 and re-open it and try to open one of the two files I posted without another file already being open and see what happens.
Re: log file error!
Posted: Tue Sep 19, 2017 2:55 pm
by 06MonteSS
just did that on my pc.. and they both open perfectly fine in DV 3414... no issues..
Re: log file error!
Posted: Wed Sep 20, 2017 1:18 am
by bright white rt
cr@p! now what?
Re: log file error!
Posted: Wed Sep 20, 2017 9:47 am
by mikel
try reinstalling DV?