Page 1 of 1
Tuner (tool) doesn't recognize that it's plugged in
Posted: Sat Sep 16, 2017 3:00 pm
by KennyPowers
One problem after another. The ignition updated seems to be trying to update
But now the tuner does nothing. Refuses to recognize update
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Sat Sep 16, 2017 3:26 pm
by KennyPowers
Ignition updates now states that device is up to date !
However I plug into truck (14 ram 1500 5.7) and it says update required
Vehicle not supported.
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Mon Sep 18, 2017 10:44 am
by mikel
its asking you to check for an update for the vehicle now.
Please post the info.xml file from the i2 drive here.
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Mon Sep 18, 2017 11:48 am
by KennyPowers
here is the xml file
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Mon Sep 18, 2017 11:56 am
by mikel
KennyPowers wrote:here is the xml file
the device is missing a critical file and will need to be swapped out, can you give us a call so we can set up an rma?
Let the tech know your i2 is missing the installer file.
Thanks
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Mon Sep 18, 2017 12:05 pm
by KennyPowers
ok, thanks
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Tue Sep 19, 2017 12:21 pm
by KennyPowers
purchased a second intune tool directly from diablosport now mike, it just arrived.
I plugged into the PC and did the update, returned to truck and received the same message vehicle not supported please update. how do I proceed?
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Tue Sep 19, 2017 12:25 pm
by KennyPowers
mike here is the most current xml file if that helps
Re: Tuner (tool) doesn't recognize that it's plugged in
Posted: Tue Sep 19, 2017 4:36 pm
by mikel
it just wants you to connect to a pc and run ignition to get the update for the vehicle, then load that update to the vehicle then you can install the tunes.