stuck on white screen

[dakota00]

ok so to start out i have a 7302 im trying to tune a 2011 ram 1500 sport it will let me change tire size and raise and lower idle but it will not let me tune it it is telling me that vehicle comunication error i just up dated it and now it is stuck on the white screen i hit the button to reboot it and it said reboot demo mode im phone support was no help told me to unhook battery and turn headlights on and hol break for 3 min i ordered a i3 that will be here soon i just want this fixed so i can resell it or see if it will even work

[mikel]

can you post the 9 digit serial number off the back of the device please?